Customer Experience Liaison

3 days ago


Corona, California, United States The Management Trust Full time
Customer Experience Specialist

The Management Trust is a community association management company that prioritizes building and maintaining a community through integrity, trust, experience, and support. We are seeking a Customer Experience Specialist to support our accounts receivable, collections, and escrow efforts while adhering to regulatory compliance requirements.

Key Responsibilities:
  • Provide quality customer service and handle a heavy volume of phone calls
  • Maintain call quality and productivity measurements while ensuring a positive, problem-solving approach
  • Research requested information using available resources to provide first-person resolution
  • Log correspondence, including telephone and written communication, in our software platform
  • Review homeowner accounts and process adjustments
  • Research missing or misapplied payments
  • Respond to action items and web inquiries
  • Update address changes and related contact information in our database
  • Assist homeowners with online account access, resetting passwords, online payments, and paperless billing
  • Deliver an exceptional customer experience
  • Provide various administrative support
Requirements:
  • High School Diploma (or equivalent); Associate's Degree preferred
  • Customer Service skills, generally with 1-2 years of experience
  • Patient and empathetic attitude
  • Solid knowledge of Microsoft Outlook, Excel, and Word
  • Conflict resolution skills
  • Ability to meet deadlines and address time-sensitive issues
  • Excellent written and verbal communication
  • Ability to provide high-level customer service with astute attention to detail and organization
  • Must be a team player
  • Willing to learn Company process and procedures, and learn/use proprietary software
  • Adaptable and dependable with a solid attendance record
  • Professional and respectful demeanor with all internal and external customers at all times


  • Corona, California, United States FirstService Residential Full time

    Job SummaryFirstService Residential is seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk operations, you will be responsible for providing exceptional customer service to our residents.Key ResponsibilitiesManage front desk operations, ensuring a smooth and efficient experience for residents and...


  • Corona, California, United States State Farm Insurance Full time

    Customer Service Role at State Farm InsuranceAs a Customer Service Representative at State Farm Insurance, you will be responsible for assisting customers with inquiries, complaints, and policy changes. Your primary goal will be to provide accurate and timely information regarding insurance products and services. This includes processing policy applications,...


  • Corona, California, United States FirstService Residential Full time

    Customer Service RepresentativeAt FirstService Residential, we're looking for a skilled Customer Service Representative to join our team. As a key member of our onsite office, you'll play a vital role in ensuring our residents receive exceptional service.Key Responsibilities:Manage front desk operations, providing a warm welcome to our residents and...


  • Corona, California, United States MCM & Associates Full time

    About the Hospice Liaison RoleWe are seeking a highly motivated and compassionate Hospice Liaison to join our team at MCM & Associates. As a Hospice Liaison, you will play a critical role in establishing and maintaining relationships with families and healthcare providers to promote our hospice services.Key Responsibilities:Act as a liaison between families...


  • Corona, California, United States Lennar Homes Full time

    Customer Experience VisionaryLennar Homes is seeking a seasoned Customer Experience leader to shape and maintain our reputation for exceptional customer service and product quality. As a key member of our team, you will lead and manage initiatives related to customer satisfaction, experience, and product/service quality.Key Responsibilities:Develop and...


  • Corona, California, United States MCM & Associates Full time

    About the Hospice Liaison RoleReliance Hospice and Palliative Care is seeking a skilled Hospice Liaison to support our Sales Team. This full-time position covers Corona and surrounding cities.Key Responsibilities:Act as a liaison between families and the agency during the admission process.Establish a network of referral sources to support the facility and...


  • Corona, California, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels Stores. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving omnichannel processes.Key ResponsibilitiesLead and manage adherence to Standard Operating...


  • Corona, California, United States The Management Trust Full time

    Job Title: Customer Experience SpecialistThe Management Trust is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their homeowners.Key Responsibilities:Handle a high volume of incoming calls and respond to...


  • Corona, California, United States The Management Trust Full time

    Customer Experience SpecialistThe Management Trust is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and homeowners.Key Responsibilities:Handle a high volume of incoming calls and respond to voicemails in a timely...


  • Corona, California, United States The Management Trust Full time

    About The Management TrustThe Management Trust is a community association management company that prioritizes integrity, trust, experience, and support. We believe in anticipating our clients' needs, not merely reacting to them. Our company is driven by grand aspirations and is proud to be the only 100% employee-owned community management firm in the...


  • Corona, California, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving omnichannel processes.Key ResponsibilitiesLead and manage adherence to...


  • Corona, California, United States Staffmark Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Response Clerk to join our team at Staffmark. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Process inbound and outbound calls from customers and authority agencies in a call...


  • Corona, California, United States Michaels Stores Full time

    Job SummaryMichaels Stores is seeking a Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing and executing shrink and safety programs, leading the omnichannel processes, and ensuring all front-end policies and procedures are followed.Key...


  • Corona, California, United States The Management Association, Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at The Management Trust. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and support to our clients and their communities.Key ResponsibilitiesProvide timely and effective support to clients via phone,...


  • Corona, California, United States Lennar Corporation Full time

    Customer Experience Leadership:As a key member of the Lennar Corporation team, the Senior Director of Customer Experience will lead the customer care team in daily activities and engagement with customers. This role requires developing and implementing a customer-centric culture throughout the organization, defining and tracking key customer experience...


  • Corona, California, United States Lennar Homes Full time

    Customer Experience VisionaryLennar Homes is seeking a seasoned professional to lead our customer experience initiatives. As a key member of our leadership team, you will be responsible for shaping and maintaining our reputation for exceptional customer service and product quality.Key Responsibilities:Lead the customer care team in daily activities and...

  • Sales Associate

    1 week ago


    Corona, California, United States Express Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our Express team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with various tasks to ensure a positive shopping experience for our customers.Key...

  • Sales Associate

    3 days ago


    Corona, California, United States Express Full time

    About the Role:We are seeking a highly motivated and customer-focused Sales Associate to join our Express team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with various tasks to ensure a seamless shopping experience.Key Responsibilities:Maintain a clean...

  • Sales Associate

    1 week ago


    Corona, California, United States American Freight Furniture Full time

    Job SummaryThe Retail Sales Associate is a key member of our sales team, responsible for delivering exceptional customer experiences and driving sales growth. As a Sales Floor Associate, you will be the face of our brand, providing proactive consultative sales assistance and support to customers, achieving department standards and goals, and maintaining a...


  • Corona, California, United States EssilorLuxottica Full time

    Job SummaryThe Optician at EssilorLuxottica is a key player in delivering exceptional customer experiences. As a visionary optician, you will craft perfect eyewear that exceeds our customers' expectations. Your passion for quality care and commitment to innovation will make you a leader in our optical team.Main ResponsibilitiesDeliver legendary customer...