Customer Service Representative

3 days ago

Corona, California, United States Viper Marketing Full time

Customer Service Trainee Role at Viper Marketing

Viper Marketing, a boutique marketing and consulting firm, is seeking a Customer Service Trainee to join our team in the fast-paced Marketing and Client Service industry. Our firm works with renowned brands in the energy industry, sharing our clients' mission to promote equity and access to community-based clean energy sources.

As a Customer Service Trainee, you will work with our Senior Level Sales and Client Support teams to learn and master skills in sales and marketing, market analysis, client engagement, and customer support. This entry-level position is perfect for candidates with a passion for developing excellent client relationships and a strong desire to thrive in a competitive, team-oriented corporate environment.

Responsibilities:

  • Facilitate the full cycle sales process through collaborative presentations with customers to educate them on promotions and product benefits.
  • Analyze consumer trends to identify potential customers and maximize sales opportunities by communicating directly with customers.
  • Coordinate with sales, marketing, and quality control teams to exceed business objectives and track individual and team performance standards.
  • Support the optimization of new promotional materials by attending client meetings to analyze product performance and identify areas for improvement.
  • Develop and execute new sales and marketing strategies to enhance the consumer experience, increase revenue, and maintain brand awareness.

Requirements:

  • Minimum 2 years of experience in a client or customer-facing role.
  • Excellent interpersonal and communication skills.
  • An innate passion for advancing social equity and community programs.
  • Possess a strong desire for personal development and a love of learning.
  • Demonstrate initiative, critical thinking, and problem-solving skills with the ability to thrive in a fast-paced environment.

About Viper Marketing

Viper Marketing is a passionate and entrepreneurial firm that works with some of the world's largest and most renowned brands in the energy industry. We are excited to build our San Bernardino location's Customer Service team as we take on new projects throughout the year.

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