Customer Service Representative
4 weeks ago
As a Customer Service Representative at Monster Energy, you will be responsible for processing sales orders with accuracy and efficiency. You will act as a liaison between customers and our team, providing product information, answering questions, and resolving emerging problems. Your goal will be to build sustainable relationships and trust with customer accounts through open and interactive communication.
Key Responsibilities:
- Receive and process sales orders for entry into our system, ensuring accuracy of data entry and maintaining accurate records of customer interactions.
- Communicate with customers via email, chat-based workspace, and telephone to provide sales order status and resolve issues.
- Build relationships with customer accounts through open and interactive communication, providing accurate and complete information.
- Follow communication procedures, guidelines, and policies to ensure effective customer service.
- Run system reports on a scheduled basis to ensure orders are executed in a timely manner.
Requirements:
- Prefer a Bachelor's Degree in Communications or a similar field of study.
- Additional Experience Desired: 1-3 years of experience in a customer service environment.
- Additional Experience Desired: Computer Skills, including Microsoft Office (Outlook, Excel, Word, Teams), typing skills (50-75 words per minute), and 10 Key typing technique.
- Preferred Certifications: N/A.
- Additional Knowledge or Skills to be Successful in this role: Spanish verbal and written abilities are preferred.
Base Pay Range: $15.00 - $20.00 per hour
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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