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Airport Ambassador

4 weeks ago


Sterling Heights, Michigan, United States The Hertz Corporation Full time
Job Summary

The Airport Ambassador is responsible for providing exceptional customer service to our airport location customers. This role requires a passion for delivering a world-class experience, ensuring that every customer interaction is positive and memorable.

Key Responsibilities:

  • Manage vehicle returns process in compliance with Hertz's policies and procedures
  • Welcome customers with a pleasant greeting and professional attitude at all times
  • Assist with luggage and answer questions in a friendly manner
  • Provide customers with an invoice and a full explanation of their charges
  • Resolve customer issues and concerns professionally
  • Inspect vehicle and record any new damage or major cleaning requirements
  • Check fuel level and mileage and clearly explain final charges to the customer
  • Secure vehicle keys from the customer and ensure they stay with the vehicle

Requirements:

  • Passion for customer service and attention to detail
  • Minimum of one year of sales or customer experience in a high volume or service-oriented environment
  • Proven strong sales and closing skills
  • Basic computer proficiency
  • Good communication skills both written and oral
  • Ability to work in a fast-paced environment with a variety of tasks
  • Excellent organizational and time management skills
  • 100% customer focus

About Hertz:

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.

The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

EOE Statement:

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities.