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Guest Services Supervisor

2 months ago

Spokane, Washington, United States The Davenport Grand Hotel Full time

Property Overview:

The Davenport Grand Hotel stands as a distinguished luxury establishment situated in a vibrant locale, providing an exceptional workplace for individuals aspiring to excel in the hospitality sector. Becoming a member of the team at The Davenport Grand Hotel signifies joining a legendary venue celebrated for its sophisticated ambiance, outstanding service, and unwavering dedication to excellence. The hotel presents a variety of career opportunities, encompassing guest services, culinary arts, event management, and beyond, offering a rich and varied career trajectory. The Davenport Grand Hotel is committed to fostering a culture that prioritizes collaboration, professionalism, and extraordinary guest experiences. Employees can anticipate working in an elegant and upscale setting, where they can demonstrate their talents, advance their careers, and contribute to a team that delivers remarkable service to guests. Being part of The Davenport Grand Hotel provides a unique chance to engage with a prestigious hotel that leads the hospitality industry in its region.

Position Overview:

We invite you to join our team as a Guest Services Supervisor and enhance our guests' experiences. We are in search of a motivated and passionate individual to manage our front desk operations, ensuring exceptional customer service and smooth daily processes. In this role, you will have the chance to supervise a team of front desk agents and collaborate closely with various departments to ensure a seamless guest journey. You will oversee human resources functions, including recruitment, onboarding, training, coaching, performance evaluations, and recognition initiatives, while maintaining a skilled and motivated workforce. If you possess a passion for hospitality and thrive in a dynamic environment, we encourage you to consider this exciting opportunity.

Qualifications:
  • Minimum of 2 years of experience in hotel front desk management or a related field.
  • Strong leadership and management capabilities.
  • Excellent communication and interpersonal skills.
  • Fluency in reading, writing, and speaking English.
  • Proficient in hotel management software and Microsoft Office Suite.
  • Detail-oriented with the ability to manage multiple tasks effectively.
  • Customer service-focused with a commitment to delivering exceptional guest experiences.
  • Computer proficiency required, including experience with Opera PMS and Micros.
  • Prior experience with cash handling is essential.
  • Availability to work flexible hours, including weekends and holidays as necessary.
Benefits:

Davidson Hospitality Group is a renowned, full-service hospitality management firm overseeing hotels, restaurants, and entertainment venues nationwide. As a trusted partner for major brands, Davidson combines the personalized service of a boutique company with the extensive expertise of a larger organization. Davidson is structured into four specialized operational divisions: Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group.

In alignment with our commitment to providing value to our owners and team members, Davidson offers a comprehensive benefits package designed to enhance the lives and well-being of our employees and their families.

  • Three tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Hotel discounts.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401(k) matching contributions.

Working at Davidson is a unique experience; it transcends traditional employment. It is a blend of career and calling, where every role contributes to redefining quality hospitality for our guests, clients, partners, and each other.


EOE AA - Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug-free workplace. Pre-employment drug testing and background checks are required.