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Guest Services Agent

2 months ago

Spokane, Washington, United States Davidson Hotels & Resorts Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Davidson Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless guest experience.

Key Responsibilities

  • Guest Check-In/Check-Out: Efficiently handle guest check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Guest Services: Provide information about hotel facilities, services, and local attractions to guests.
  • Problem Resolution: Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Front Desk Operations: Maintain the cleanliness and organization of the front desk area and assist in administrative tasks as needed.

Requirements

  • Education: High school diploma or equivalent required.
  • Experience: Prior cash handling experience necessary.
  • Skills: Exceptional communication skills, very good computer skills, ability to work flexible hours, strong problem-solving skills, and ability to multitask.

Benefits

Davidson Hotels & Resorts offers a competitive salary and benefits package, including opportunities for professional growth and development.