Bilingual Patient Accounts Coordinator
2 weeks ago
REMOTE OPPORTUNITY
The primary objective of this role is to oversee the management of the organization's outstanding Self Pay receivables while ensuring customer satisfaction in relation to billing for healthcare services rendered. The ideal candidate should possess relevant experience and expertise in the field.
Key Qualifications- High School Diploma or GED is required.
- A minimum of 2 years of experience in a healthcare provider environment (inpatient or outpatient) is essential.
- Comprehensive knowledge of various payors' insurance, including self-pay after insurance, reimbursements, collections, appeals, claims follow-up, and third-party billing is necessary.
- Experience with medical records or patient accounting systems is required.
- Understanding of state and federal payment regulations is mandatory.
- Familiarity with healthcare 'explanation of benefits' (EOBs) is required.
- Proficiency in using a 10-key adding machine is essential.
- Fluency in English, both written and verbal, is required.
- Manage all patient communications directed to the Central Billing Office (CBO).
- Ensure follow-up on patient voicemails within a 24-hour timeframe.
- Resolve all patient inquiries and engage additional team members or supervisors as needed.
- Develop payment plans as required.
- Assist patients in understanding the billing process, EOB interpretation, and eligibility and benefits explanation (may involve contacting payers for further clarification).
- Maintain and manage outstanding patient balances to guarantee accurate reporting of the company's accounts receivable.
- Utilize online and telephonic resources to verify benefits and ensure claims are processed according to the appropriate benefit levels.
- Submit refund requests as necessary.
- Participate in special projects as assigned by Supervisor/Director/CFO.
- Document all call activities within the patient account.
- Achieve position-related goals and objectives concerning accuracy and productivity (e.g., days in AR, cash collections, etc.).
- Attend staff meetings or other company-sponsored or mandated meetings as required.
- Perform additional duties as assigned.
- Exhibit willingness and ability to work overtime as needed.
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