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Office Services Associate

2 months ago

Menlo Park, California, United States Williams Lea Full time
Job Summary

We are seeking a highly skilled and detail-oriented Office Services Associate to join our team at Williams Lea. As an Office Services Associate, you will be responsible for providing daily back office services to our clients and teams, including reprographics, mail services, and other administrative support functions.

Key Responsibilities
  • Utilize logs and job tickets to track and complete tasks efficiently.
  • Perform reprographics, mail, and intake functions according to established procedures.
  • Communicate with supervisors and clients on job or deadline issues.
  • Meet contracted deadlines for accepting, completing, and delivering work.
  • Troubleshoot basic equipment problems and maintain a safe working environment.
  • Load machines with paper, toner, and supplies, and prioritize workflow effectively.
  • Provide excellent customer service and interact with clients in person, over the phone, or electronically.
  • Adhere to Williams Lea policies and client site policies, and use equipment and supplies in a cost-efficient manner.
Requirements
  • High school diploma or equivalent.
  • Minimum 1 year of office services experience, preferably in a legal, banking, or large corporate environment.
  • Skilled in the use of mail, phone, email, digital reprographics, and mail equipment.
  • Familiar with general back office procedures to meet and maintain client satisfaction.
  • Proven customer service skills, with good written and verbal communication skills, including professional telephone and email etiquette.
  • Attention to detail, good organizational skills, and ability to meet deadlines.
  • Ability to handle sensitive and confidential documents and information, and make independent decisions that conform to business needs and policy.
  • Good problem-solving skills, with the ability to escalate problems to a supervisory level when necessary.
  • Ability to work in a team environment, interact effectively with diverse backgrounds, and adapt to a fast-paced work environment.
Working Conditions

This position operates at sites with maximum 24/7 operations, and individual shift requirements will vary by site. Ability to work overtime as needed, and work in a professional work environment with professional attire required.

Hazards include working with office machines and cleaning supplies, and must be able to work standing up all or most of the time.

About Williams Lea

Williams Lea has harnessed the ability to innovate and break new ground for over 200 years, delivering efficient business processes in complex and highly regulated environments. Our 5,200+ talented employees worldwide are experts in transforming support services, and we continue to help businesses thrive in a future driven by digitization and virtualization.

Williams Lea is an equal employment opportunity employer and a drug-free workplace, performing pre-employment substance abuse testing.