Tax Office Operations Manager

4 weeks ago


Menlo Park, California, United States H&R Block Full time
Job Summary

We are seeking a highly skilled and motivated Associate Team Leader to join our team at H&R Block. As a key member of our retail tax office, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.

Key Responsibilities

Execute and hold all tax office associates accountable to Service Standards execution and client service experience

Serve as point of contact for onsite escalated client service concerns

Ensure clients are scheduled properly and conflicts are resolved

Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

Requirements

Prior experience working in customer service or similar role

Strong organizational skills and ability to plan and manage day-to-day office operations

Customer-centric mindset and strong communication skills

Computer proficient with the ability to use MS Office

About Us

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace and are committed to creating an inclusive environment where everyone feels safe to bring their authentic self to work every day.

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