Tax Office Operations Manager
4 weeks ago
We are seeking a highly skilled and motivated Associate Team Leader to join our team at H&R Block. As a key member of our retail tax office, you will be responsible for supporting the Multi-Unit Team Leader and serving as the onsite point of contact for tax office associates and clients.
Key Responsibilities
Execute and hold all tax office associates accountable to Service Standards execution and client service experience
Serve as point of contact for onsite escalated client service concerns
Ensure clients are scheduled properly and conflicts are resolved
Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
Requirements
Prior experience working in customer service or similar role
Strong organizational skills and ability to plan and manage day-to-day office operations
Customer-centric mindset and strong communication skills
Computer proficient with the ability to use MS Office
About Us
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace and are committed to creating an inclusive environment where everyone feels safe to bring their authentic self to work every day.
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