Patient Access Coordinator

4 weeks ago


Mobile, Alabama, United States USA Health Full time

Overview:

USA Health is a leading healthcare provider along the Gulf Coast, dedicated to delivering exceptional patient care and transforming the region's medical landscape.

Responsibilities:

  • Abide by and enforce all compliance requirements and policies, ensuring a high level of professionalism and integrity in all interactions.
  • Assist with the orientation of new employees, fostering a positive and supportive work environment.
  • Complete and accurate registration of patients, ensuring seamless and efficient admission processes.
  • Explain payment policies, review accounts for old debts, and collect payments in a courteous and respectful manner.
  • Utilize supportive insurance information to ensure accurate entry of third-party data, maintaining the highest level of data integrity.
  • Obtain information to complete various forms, ensuring timely and accurate completion.
  • Explain hospital policies, providing clear and concise information to patients and families.
  • Assign nursing floor and make bed/room assignments, ensuring efficient and effective patient care.
  • Use CRT and keyboard to access the Hospital Information System (HIS), maintaining accurate and up-to-date patient records.
  • Obtain required signatures, verifying patient consent and understanding.
  • Verify pre-admitting tests, ensuring patients receive necessary care and treatment.
  • Prepare admission charts and patient cards, maintaining accurate and up-to-date records.
  • Route patients to appropriate ancillary departments, ensuring timely and efficient care.
  • Perform discharge procedures as needed, ensuring smooth and seamless transitions.
  • Adhere to Infection Control and Safety Standards, maintaining a safe and healthy work environment.
  • Distribute charts and obtain missing information, ensuring accurate and complete patient records.
  • Operate cash drawer and balance using an adding machine, maintaining accurate financial records.
  • Operate printer, fax, copiers, and install paper/forms weighing up to 25 lbs., ensuring efficient and effective office operations.
  • Communicate and use appropriate customer relation skills with physicians, patients, families, healthcare team, and staff in person and via telephone, providing exceptional patient care and service.
  • Respond to overhead pages, ensuring timely and effective communication.
  • Participate on committees as assigned, contributing to the development and implementation of hospital policies and procedures.
  • Participate in Performance Improvement activities as assigned, ensuring continuous quality improvement and excellence.
  • Adhere to all applicable hospital policies and procedures, including those pertaining to patient confidentiality, maintaining the highest level of professionalism and integrity.
  • Regular and prompt attendance, ability to work schedule as defined and overtime as required, ensuring seamless and efficient patient care and service.

Qualifications:

High school diploma or equivalent and one year of general clerical experience, with a strong focus on customer service and communication skills.



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