Patient Access Coordinator
4 weeks ago
Overview:
USA Health is a leading healthcare provider along the Gulf Coast, dedicated to delivering exceptional patient care and transforming the region's medical landscape.
Responsibilities:
- Abide by and enforce all compliance requirements and policies, ensuring a high level of professionalism and integrity in all interactions.
- Assist with the orientation of new employees, fostering a positive and supportive work environment.
- Complete and accurate registration of patients, ensuring seamless and efficient admission processes.
- Explain payment policies, review accounts for old debts, and collect payments in a courteous and respectful manner.
- Utilize supportive insurance information to ensure accurate entry of third-party data, maintaining the highest level of data integrity.
- Obtain information to complete various forms, ensuring timely and accurate completion.
- Explain hospital policies, providing clear and concise information to patients and families.
- Assign nursing floor and make bed/room assignments, ensuring efficient and effective patient care.
- Use CRT and keyboard to access the Hospital Information System (HIS), maintaining accurate and up-to-date patient records.
- Obtain required signatures, verifying patient consent and understanding.
- Verify pre-admitting tests, ensuring patients receive necessary care and treatment.
- Prepare admission charts and patient cards, maintaining accurate and up-to-date records.
- Route patients to appropriate ancillary departments, ensuring timely and efficient care.
- Perform discharge procedures as needed, ensuring smooth and seamless transitions.
- Adhere to Infection Control and Safety Standards, maintaining a safe and healthy work environment.
- Distribute charts and obtain missing information, ensuring accurate and complete patient records.
- Operate cash drawer and balance using an adding machine, maintaining accurate financial records.
- Operate printer, fax, copiers, and install paper/forms weighing up to 25 lbs., ensuring efficient and effective office operations.
- Communicate and use appropriate customer relation skills with physicians, patients, families, healthcare team, and staff in person and via telephone, providing exceptional patient care and service.
- Respond to overhead pages, ensuring timely and effective communication.
- Participate on committees as assigned, contributing to the development and implementation of hospital policies and procedures.
- Participate in Performance Improvement activities as assigned, ensuring continuous quality improvement and excellence.
- Adhere to all applicable hospital policies and procedures, including those pertaining to patient confidentiality, maintaining the highest level of professionalism and integrity.
- Regular and prompt attendance, ability to work schedule as defined and overtime as required, ensuring seamless and efficient patient care and service.
Qualifications:
High school diploma or equivalent and one year of general clerical experience, with a strong focus on customer service and communication skills.
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