Technical Support Specialist
1 month ago
Job Title: Technical Support Engineer - Integrations
Location: Santa Clara, CA
Duration: 12 months plus
Pay Range: $38/hr-$45/hr (Depends on Exp)
Overview:
- Provide technical support to administrators, technicians, and product support personnel who diagnose, troubleshoot, repair, and debug complex computer systems, software, integrations, or networked and/or wireless systems.
- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoot and diagnose design, reliability, and maintenance problems or bugs to platform engineering/software engineering.
Responsibilities:
- Be a customer advocate providing support to users/administrators of our platform.
- Understand our platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations.
- Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
- Analyze data to isolate the potential cause of the issue.
- Involve others to accomplish personal and group goals.
Requirements:
- Knowledge on LDAP/Active Directory, SSO or other authentication or user management systems.
- Understanding of email troubleshooting (e.g. Office 365, Exchange).
- Knowledge on web services (SOAP, REST).
- Working knowledge on network troubleshooting (e.g. Ping, Telnet).
- Hands-on experience in any bi-directional integration between two systems.
- Some experience with scripting languages: JavaScript preferred.
- Experience with relational databases (e.g. MySQL, Oracle).
- Experience with the gathering and reading of various log files.
Benefits:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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