System Support Analyst

1 month ago


Hopewell, United States Ivory Systems Full time

Candidate MUST live within 45 minutes' commute to Hopewell, NJ

This will be 100% ONSITE

Monday-Friday 9am - 5pm EST


Job Title: System Support Analyst I

Duties: Reporting to the Sr. Manager of IT Operations, the IT System Support Analyst will optimize employee productivity by effectively managing and supporting enterprise infrastructure applications and services under the Infrastructure & Operations team. The position will also be the primary contact for day-to-day IT support for our AWS remote users. They will support the delivery of technology services that support and improve business processes for remote users. This position is also a technical, hands-on role supporting various GxP and G&A systems, including HRIS, CLM, CTMS, Clinical, Biometrics, Quality, and other enterprise business systems, primarily Cloud/SaaS or hosted on-prem on our Amazon Web Services (AWS) IaaS environments. Help coordinate IT support at MSLs in the delivery of incident and service request management.


The successful candidate will be part of the Operations Team and will be responsible for supporting employees, contractors, and vendors in a Windows Enterprise environment. This candidate will join a team of technicians and will serve as a key player in providing quality support for remote and local employees.


Skills: Windows 10, Office 365, AWS, AVD, Intune, Mac OSX, Active Directory.


Education:

Prefer Associate Degree in Computer Science or 4 years relevant IT experience.

Prefer IT Certifications such as CompTIA A+, Network+, ITIL Foundation, HDI Tech Support Professional.

2+ years of experience in IT support activities with a focus on VIP/Executive level support.

5+ years of hands-on experience supporting Microsoft desktops/laptops, Apple and Android mobile devices such as iPads, tablets, iPhones, etc.

Ability to absorb and retain information quickly and to present ideas in a user-friendly language.

Proven analytical and problem-solving abilities.

Exceptional customer service skills


Required Skills:

COMPUTER CUSTOMER SERVICE

VIDEO CONFERENCING

AWS

MICROSOFT OFFICE

TEAMSITE

Additional Skills:

MICROSOFT WINDOWS

ZOOMING USER INTERFACE

MS WINDOWS AZURE

ACTIVE DIRECTORY



  • Hopewell, United States Meet Full time

    Job Overview:We are seeking a System Support Analyst I to join their Infrastructure & Operations team within the Global Technology Solutions (GTS) department. This role will support the enterprise infrastructure applications and services, focusing on optimizing employee productivity. The ideal candidate will provide hands-on IT support for AWS remote users,...


  • Hopewell, United States GroupA Full time

    We are recruiting for an IT System Support Analyst to join our GTS – Infrastructure and Operations team in a long-term contract role in Hopewell, NJ. This position will report to the Sr. Manager of IT Operations and will optimize employee productivity by effectively managing and supporting enterprise infrastructure applications and services under the...


  • Hopewell, United States Keen360, Inc. Full time

    Our client has engaged us to establish a Sales Operations support team to triage and resolve issues impacting Pharmaceutical Sales Representatives and their organizations. Requests will be initiated through a ticketing system and the Customer Support Analyst will be expected to handle these requests in a professional and timely manner, with ongoing feedback...


  • Hopewell, United States Keen360, Inc. Full time

    Our client has engaged us to establish a Sales Operations support team to triage and resolve issues impacting Pharmaceutical Sales Representatives and their organizations. Requests will be initiated through a ticketing system and the Customer Support Analyst will be expected to handle these requests in a professional and timely manner, with ongoing feedback...


  • Hopewell Township, United States Keen360, Inc. Full time

    Our client has engaged us to establish a Sales Operations support team to triage and resolve issues impacting Pharmaceutical Sales Representatives and their organizations. Requests will be initiated through a ticketing system and the Customer Support Analyst will be expected to handle these requests in a professional and timely manner, with ongoing feedback...


  • Hopewell Township, United States Keen360, Inc. Full time

    Job OverviewAt Keen360, Inc., we are seeking a highly skilled Customer Support Analyst to join our team. This is a challenging role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.In this position, you will work closely with our sales operations team to resolve issues impacting...


  • Hopewell Township, United States Keen360, Inc. Full time

    Company OverviewKeen360, Inc. is a Management Consulting firm that specializes in advising organizations to design Business strategies, develop operational efficiencies, and deliver innovative solutions to achieve measurable results. Our projects range from pure design and development topics to more transverse transformation involving multiple business lines...


  • Hopewell, PA, United States Creative Financial Staffing Full time

    Creative Financial Staffing is seeking a highly skilled General Ledger Analyst to join our team. As part of this role, you will be responsible for analyzing and interpreting financial data to inform business decisions.Key Responsibilities:Analyze and interpret financial data to identify trends and areas for improvement.Develop and implement process...

  • Supply Chain Analyst

    2 weeks ago


    Hopewell Twp, United States Pioneer Data Systems Full time

    Position Details: All potential applicants are encouraged to scroll through and read the complete job description before applying. Our client, a world-leading Pharmaceutical Company in Titusville, NJ is currently looking for an Supply Chain Analyst to join their expanding team. Job Title: Supply Chain Analyst / Pharma Industry / Hybrid Work Duration: 12...


  • Hopewell Township, United States Pioneer Data Systems Full time

    Our client, a world-leading Pharmaceutical Company in Titusville, NJ ​ is currently looking for an Healthcare Compliance Analyst to join their expanding team.Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Position Details:Job Title: Healthcare Compliance Analyst / Pharma Industry /...

  • Desktop Support

    6 months ago


    Hopewell, United States Omni Inclusive Full time

    Strong hands on experience needed on end user support for Windows PC and Mac related issues bility to assign and work on incident tickets through Service Now. bility to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. bility to support new user onboarding and preparing necessary IT equipment's. bility...


  • Hopewell, Virginia, United States American Water Full time

    About the RoleWe are seeking a highly skilled Automation Systems Engineer Senior to join our team at American Water. As a key member of our operations team, you will be responsible for implementing, maintaining, and supporting automation & process control infrastructure.


  • Hopewell, Virginia, United States Evonik Industries Full time

    Your Future at EvonikWe are seeking a talented Manufacturing Support Associate to join our team at Evonik Corporation. In this role, you will be responsible for supporting our manufacturing processes and ensuring the highest level of quality.Responsibilities:Manage and apply safe systems of work without supervision.Provide technical guidance when needed.Work...


  • Hopewell, Virginia, United States Omni Inclusive Full time

    Omni Inclusive is seeking a highly skilled and proactive Technical Support Specialist to join our team.The estimated salary for this role is $65,000 - $80,000 per annum, based on industry standards and the cost of living in the area.Job Description:We are looking for an individual who can provide end-user support for Windows PC and Mac issues, assign and...


  • Hopewell, United States Norman Regional Health System Full time

    Overview: Norman Regional Health System has emerged as a beacon of workplace excellence. Norman Regional Hospital System is a community hospital system nestled at the Southern border of the Oklahoma City metro area. We have an innovative cardiovascular program and we are looking for caring knowledgeable Registered Technologist to expand cardiovascular...


  • Hopewell Junction, New York, United States KLA Full time

    At KLA, we're looking for a Customer Support Specialist to join our team. The successful candidate will provide exceptional service support to customers, encompassing system commissioning, breakdown repairs, and preventative maintenance. With a strong background in electronics, RF theory, mechanical engineering, vacuum technology, and basic knowledge of...

  • RF Systems Engineer

    11 hours ago


    Hopewell Junction, New York, United States KLA Full time

    Job Overview:This role involves providing technical support to customers, ensuring that their systems are running smoothly and efficiently. You will troubleshoot and diagnose complex technical issues, generate a close working relationship with customers, and provide expert advice on KLA's products and services.Responsibilities:* Troubleshoot and diagnose RF,...

  • .Net Developer

    3 months ago


    Hopewell, United States Genesis Corp dba Genesis10 Full time

    Genesis10 is currently seeking a .Net Developer with our client in the financial industry located in Pennington, NJ. This is a 12 + month contract position. Responsibilities: Work with onshore feature leads to develop code as per the project need and timelines Participate in dev review of design, document and raise dev queries to relevant stakeholder Work...


  • Hopewell, Virginia, United States HealthTrust Workforce Solutions Full time

    HealthTrust Workforce Solutions offers an exciting opportunity for a dedicated and skilled Intermediate Care Nurse to join our team at HealthTrust.Job SummaryWe are seeking a highly motivated and compassionate nurse with a minimum of one year of acute care experience to provide high-quality patient care in a hospital setting. As an Intermediate Care Nurse,...


  • Hopewell Junction, New York, United States KLA Full time

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. Our innovative ideas and devices that are advancing humanity all begin with inspiration, research, and development. We focus more than average on innovation and...