Restaurant Operations Manager
3 weeks ago
At MOD, we believe in creating a world that works for and includes everyone.
The Restaurant Supervisor Lead is a key role on the store leadership team, responsible for leading, coaching, and developing the skills of Shift Supervisors and Squad Crew.
This role is ideal for individuals who are passionate about creating a positive and welcoming atmosphere for both team members and customers.
Key Responsibilities:
- Set and sustain the tone of the shift, keeping the energy high.
- Create positive vibes and a welcoming atmosphere for both Squad Crew and customers.
- Listen, acknowledge, and resolve any Squad crew and/or customer concerns.
- Manage shift duties checklists and address/escalate any equipment malfunctions.
- Focus on the growth and well-being of the Squad and celebrate wins.
Required Qualifications:
- Minimum of 1 year of customer service or restaurant experience.
- Must be at least 18 years old.
- Previous experience coaching, teaching, and inspiring others.
- Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
- Customer service skills and a proven ability to remain calm and focused.
This role is a great opportunity for individuals who are looking to grow and develop their skills in a fast-paced and dynamic environment.
At MOD, we offer a range of benefits, including competitive pay, paid time off, and opportunities for advancement.
We are an equal opportunities employer and welcome applications from diverse candidates.
Please note that this job description is not intended to be exhaustive and other related duties may be assigned to meet the ongoing needs of the organization.
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