Account Management Professional

4 days ago


Ventura, California, United States City Wide Facility Solutions Full time
Job Overview

City Wide Facility Solutions is a leading provider of facility solutions, dedicated to delivering exceptional service and results for our clients. We are currently seeking an experienced Facility Solutions Manager to join our team in Central Coast, CA.

Responsibilities:

The successful candidate will be responsible for managing client relationships, developing and executing service strategies, and ensuring high levels of customer satisfaction. Key responsibilities include:

  • Client Relationship Management: Developing and maintaining strong relationships with clients, identifying opportunities to grow and expand their services.
  • Service Strategy: Formulating and executing effective service strategies tailored to each client's needs.
  • Negotiation and Contract Management: Negotiating and managing contracts with clients, ensuring agreements meet their needs and expectations.
  • Contractor Management: Interviewing, hiring, and managing contractors, ensuring they meet client requirements and deliver high-quality services.
  • Quality Control: Conducting regular quality control inspections to ensure excellence in service delivery.
  • Communication: Effectively communicating client issues to the Director of Operations and resolving any problems that arise.
  • Technology: Utilizing City Wide's CRM to perform client inspections, add extra charges, and monitor supplies.

Requirements:

To be successful in this role, candidates must have:

  • 2+ years of outside B2B account management experience, preferably in building maintenance or facility management.
  • 2+ years of track record of success in client retention roles, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality, great at building relationships.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Ability to travel on a daily basis to client locations locally.

Salary: The salary range for this position is $60,000 - $80,000 per year (depending on experience).

Benefits:

  • Health Insurance
  • Flexible PTO
  • Cell/Car allowance
  • ADP Discount Program
  • 401k Program
  • Maintenance of professional development and training


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