Account Service Representative

3 days ago


Ventura, California, United States OceanAir Federal Credit Union Full time
Job Title: Account Service Representative

The OceanAir Federal Credit Union is seeking a highly motivated and detail-oriented Account Service Representative to join our team. As an Account Service Representative, you will be responsible for providing exceptional customer service, responding to member inquiries, and resolving issues in a timely and professional manner.

Responsibilities:
  • Provide accurate and helpful information to members regarding their accounts, products, and services.
  • Analyze and resolve member complaints in a fair and timely manner.
  • Process account transactions, such as deposits, withdrawals, and transfers.
  • Perform account maintenance tasks, including updates and corrections.
  • Stay up-to-date on credit union policies, procedures, and regulatory requirements.

Requirements:
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • 1-2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of Microsoft Office applications.

Estimated Salary: $43,000 - $55,000 per year, depending on experience.

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