Hair Salon Administrator Role

3 weeks ago


Bothell, Washington, United States Elle Marie Hair Studio Full time
About Our Studio

Elle Marie Hair Studio is a family-founded, employee-centered, education-based, and community-driven full-service hair salon with locations in Alderwood/Lynnwood, Mill Creek/Bothell, Lake Stevens/Snohomish, and Woodinville. We specialize in on-trend hair color, haircuts, balayage, and hair extensions.

Job Description

The Guest Service Administrator serves as the frontline representative of our studio, ensuring seamless interactions between guests and stylists. This role involves managing a high volume of inbound calls, communicating effectively with employees, and adhering to company scripts.

Responsibilities:

  • Efficiently manage inbound calls
  • Communicate with employees on a daily basis
  • Follow scripts during inbound calls
  • Maintain knowledge of promotional programs and marketing efforts
  • Share guest information with Stylist and Management Teams
  • Resolve client issues through discussion, questioning, and solution presentation
  • Comply with company policies and procedures
  • Deliver a positive experience for every guest interaction

Requirements:

  • Energetic, motivated individual with strong work ethic and positive attitude
  • Warm and friendly demeanor
  • Ability to multitask
  • Strong organizational and attention-to-detail skills
  • Excellent customer service skills
  • Proficiency in PC applications
  • Dependable team player with strong communication and interpersonal skills
  • Nearly appearance is required
  • Flexibility to work varied shifts, including evenings and weekends

Compensation: Estimated annual salary range: $50,000 - $70,000 based on industry standards and location.


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