Front Desk Coordinator
5 days ago
The Guest Service Administrator will be responsible for managing the front desk, handling customer inquiries, and providing exceptional customer service.
Key Responsibilities:
- Answer and direct incoming calls, responding to customer inquiries and resolving issues in a professional and courteous manner
- Provide excellent customer service, ensuring a positive experience for our guests
- Maintain accurate records and reports, including but not limited to call logs, customer feedback, and employee performance evaluations
- Stay up-to-date on all company policies, procedures, and promotions, communicating relevant information to staff as needed
Required Skills and Qualifications:
- Bachelor's degree or equivalent in Business Administration, Marketing, or related field
- Minimum 2 years of customer service experience in a fast-paced environment
- Excellent communication, organizational, and problem-solving skills
- Ability to work effectively in a team environment and provide support to colleagues as needed
- Flexibility to adapt to changing priorities and meet deadlines
Salary Range: $45,000 - $55,000 per year
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