Branch Services Liaison
4 days ago
The Branch Services Representative serves as the primary point of contact for members, providing exceptional service and support to ensure a positive experience. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities- Provide prompt and courteous service to members, responding to inquiries and resolving issues in a timely manner.
- Utilize professional communication skills to engage with members, both in person and via phone or email.
- Process transactions, including account openings, loan applications, and teller transactions, with accuracy and attention to detail.
- Maintain accurate records and balances, ensuring compliance with Credit Union policies and procedures.
- Support branch operations, including opening and closing duties, vault teller functions, and ATM balancing.
- Evaluate member needs and offer relevant products and services to enhance relationships and foster loyalty.
- Collaborate with management to achieve sales goals and improve branch performance.
- High school diploma or equivalent required; two years of related experience in a financial institution preferred.
- Strong customer service and sales skills, with the ability to work effectively in a team environment.
- Excellent communication and interpersonal skills, with the ability to adapt to changing situations.
- Ability to maintain accurate records and balances, with attention to detail and a commitment to compliance.
- Proficiency in Microsoft Office software programs and basic business and cash handling machines.
The San Francisco Federal Credit Union offers a competitive compensation package, including excellent benefits, generous PTO, and opportunities for professional growth and development. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.
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San Francisco, California, United States San Francisco Federal Credit Union Full time{"title": "Branch Services Representative", "description": "At San Francisco Federal Credit Union, we're seeking a highly skilled Branch Services Representative to join our team. As a key member of our branch staff, you'll play a vital role in providing exceptional service to our members, helping them achieve their financial goals, and driving business...
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