Fitness Club Representative

2 days ago


Virginia Beach, Virginia, United States Excel Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a SUB Member Services Representative at Excel Fitness. As a key member of our operations team, you will be responsible for providing exceptional customer service, promoting our Judgement Free Zone, and ensuring a safe and secure environment for all members.

Key Responsibilities
  • Provide top-notch customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
  • Monitor and maintain the cleanliness and atmosphere of the club, ensuring a welcoming environment for all members.
  • Conduct regular audits to ensure the club is presentable and meets our Excel Standard.
  • Process and review daily club activity paperwork, filing in appropriate folders and ensuring accuracy.
  • Audit and balance cash drawers on a daily basis, maintaining accurate records and reporting any discrepancies.
  • Update and review daily club reports, completing any corresponding data entry documents and ensuring timely submission.
  • Maintain and clean the front entrance, providing a clean, presentable, and welcoming environment for customers.
  • Adhere to company policies and guidelines, addressing any minor infractions and promoting a positive work environment.
  • Provide a safe and secure environment for all members, ensuring compliance with company standards and regulations.
  • Communicate effectively with members, providing exceptional customer service and creating a high level of customer satisfaction.
  • Stock retail and promotional items, ensuring timely restocking and maintaining a well-stocked environment.
  • Perform daily club inspections, completing assigned cleaning sections and ensuring a clean and safe environment.
  • Understand and adhere to company standards, auditing daily paperwork and helping to resolve any day-to-day customer issues.
  • Audit club inventory, communicating with management on recommendations for inventory orders and ensuring accurate records.
  • Stay up-to-date on required certifications and training courses, maintaining a high level of knowledge and expertise.
  • Communicate with, promote, tour, and assist prospects and potential members, providing exceptional customer service and promoting our Judgement Free Zone.
  • Assist management with club promotions, training, and implementation of operational strategies, ensuring a smooth and efficient operation.
  • Ensure the facility complies with all state and federal laws and insurance requirements, maintaining a safe and secure environment for all members.
  • Operate and assist members with use of tanning, hydro, and Total Body Enhancement Equipment, ensuring accurate records and adherence to company procedures.
Requirements
  • Must be at least 18 years of age or older.
  • High school diploma or equivalent required.
  • Familiarity with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
  • Excellent communication skills with internal and external customers.
  • Team-oriented, motivated, and well-organized individual.
Benefits and Perks
  • Take advantage of our financial wellness benefit, MyFlexPay, to make payday any day.
  • Enjoy a FREE Planet Fitness Black Card Membership as a valued team member.
  • Access our Employee Assistance Program (EAP) for free and confidential counseling resources.
  • Enjoy Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits as an eligible team member.
Work Environment

This job operates in a fitness club environment, requiring the ability to work in a fast-paced and dynamic setting. The noise level may be loud on a regular basis, and the physical demands of the job include standing, walking, and lifting up to 25 pounds.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.

Position Type/Expected Hours of Work

This is a full-time or part-time, non-exempt position, requiring a minimum of 1-40 hours per week. Club hours vary per location, and these hours are subject to change at any time dependent on business needs.

EEO Statement

Excel Fitness is an Equal Opportunity Employer, committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.



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