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Customer Engagement Specialist

2 months ago

Midland, Michigan, United States The Dow Chemical Company Full time

About Dow Chemical Company
Join a pioneering and innovative materials science organization dedicated to enhancing the world we inhabit. At Dow, we prioritize respect and integrity, guided by our core values and a commitment to sustainability.

Our Mission
We are on a mission to accelerate positive change globally, focusing on climate protection, safer materials, and fostering inclusion, diversity, and equity. Our efforts are aimed at making a significant impact in the communities we serve.

Your Role
As a Customer Service Specialist, you will serve as a vital link between our esteemed clients and our operational partners. Your contributions will be essential in ensuring customer satisfaction and operational efficiency.

Key Responsibilities
1. Manage the order entry and fulfillment processes for designated clients, ensuring high service levels.
2. Develop a comprehensive understanding of our product offerings and applications to effectively support our clients.
3. Build strong relationships with customers, addressing their needs and gathering valuable market insights.
4. Coordinate activities for assigned accounts, proactively resolving issues and implementing effective solutions.
5. Maintain service levels aligned with business priorities and differentiate between customer needs and company capabilities.

Qualifications
- A bachelor's degree is required.
- 3 to 6 years of relevant experience in similar roles.

Preferred Skills
- Strong problem-solving and communication abilities.
- Acumen in customer service and business processes.

Additional Information
Flexibility to accommodate international time zones is essential.

What We Offer
At Dow, we invest in our employees' well-being and career growth. Our comprehensive rewards programs include:
- Competitive base pay and bonus opportunities.
- Benefits supporting physical, mental, and emotional health.
- Retirement programs with financial planning resources.
- Opportunities for professional development through training and mentoring.

Join Us
Be part of a community that values diversity and innovation. Together, we can create a sustainable future through science and collaboration.