Licensed Insurance Customer Service Representative

4 weeks ago


Louisville, Kentucky, United States Allstate Insurance Agency - Christopher Lee Full time
About the Role

We are seeking a highly motivated and customer-focused Insurance Customer Service Representative to join our team at Allstate Insurance Agency - Christopher Lee. As a key member of our agency, you will play a vital role in delivering exceptional customer service and building strong relationships with our clients.

Responsibilities
  • Maintain and organize agency files and documents
  • Use agency CRM systems to document all interactions with customers
  • Run weekly and daily audits to ensure accuracy and efficiency
  • Answer incoming calls and direct them to the appropriate person
  • Process insurance payments and endorsements in a timely and efficient manner
  • Develop and maintain strong relationships with customers to understand their needs and provide personalized advice and recommendations
Requirements
  • Strong interest in customer care and a passion for delivering exceptional service
  • Prior insurance experience required
  • Ability to obtain necessary Property and Casualty and/or Life and Health license(s) to sell insurance
  • Confident and motivated individual with excellent verbal and written communication skills
  • Ability to multi-task and work independently as well as part of a team
What We Offer
  • Comprehensive on-the-job training and development opportunities
  • Competitive salary and commission-based compensation
  • Additional bonus promotions and incentives
  • Positive work environment and advancement opportunities
About Allstate Insurance Agency - Christopher Lee

We are a dynamic and growing agency committed to delivering exceptional customer service and building strong relationships with our clients. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who are passionate about making a difference in the lives of our customers.



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