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Customer Service Representative

1 month ago

Louisville, Kentucky, United States Branden Haines - State Farm Agent Full time
Job Description

ROLE DESCRIPTION:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional client experiences that reinforce the growth of our successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.

RESPONSIBILITIES:

  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

  • Dedicated to customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.
  • Must have or be willing to obtain licensing for Property, Casualty, Life, and Health Insurance.
  • Ability to work in a fast-paced environment.

BENEFITS:

  • Salary pay plus commission/bonus.
  • Growth potential/Opportunity for advancement within my office.
  • Paid time off (vacation and personal/sick days).
  • 401K Matching.
  • Valuable career-building experience.

Compensación:

$45,000.00 - $60,000.00 per year.

We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Branden Haines - State Farm Agent may be the right fit for you. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.