Client Acquisition Specialist

6 days ago


Caldwell, Idaho, United States Safety Services Full time
About the Role

Safety Services Company is seeking a highly skilled Business Development Manager to join our team in the Oregon Corrections Enterprises (OCE) Call Center. This role is critical in supporting our new client acquisition initiatives.

Key Responsibilities
  • Ensure high levels of accountability among team members as they generate appointments.
  • Interview, assess, and hire eligible candidates to join our team.
  • Perform introductory training, including content review and initial assessments.
  • Conduct Quality Assurance (QA) checks and reviews.
  • Coach team members based on their QA Reviews and spot checks.
  • Hold monthly performance reviews, identifying areas of improvement as well as strong performance points.
  • Ensure systems operate at their absolute highest functionality.
  • Recognize areas of improvement across the organization and drive constant improvement.
  • Meet with other staff, including upper management, providing feedback, direction, and sharing ideas for growth and improvement.
  • Coordinate with OCE Staff and all off-site technical support.
  • Spot-check proper execution of established SOPs across the stated area of influence.
  • Balance monthly bonus numbers and complete all related documentation.
Requirements
  • Must be able to pass a Department of Corrections (DOC) clearance check (Law Enforcement Data System (LEDS) form).
  • Ability to foster accountability and drive team performance.
  • Experience in interviewing and hiring qualified candidates.
  • Proficiency in conducting initial training and assessments.
  • Competence in conducting QA checks and providing coaching.
  • Skill in conducting performance reviews and driving improvement.
  • Ability to optimize systems and drive efficiency.
  • Proven track record of driving organizational enhancements.
  • Strong interpersonal skills and effective collaboration.
  • Experience in coordinating with technical support and other teams.
  • Ensuring adherence to established procedures.
  • Ability to manage performance metrics and documentation.
  • Aptitude for adapting to challenges and driving solutions.
What We Offer
  • Work-life balance: paid holidays, flexible PTO, and sick time.
  • Health: Save money on insurance with low-cost options for vision, dental, and vision premiums.
  • Growth: Continue to learn with career pathing and ongoing training. You won't stall here, growth is part of our success.
Our Values
  • Constant Improvement
  • Trustworthy
  • Team Player
  • Positivity
  • Belonging
  • Data Driven
  • Authentic
  • Flexibility
  • Listening
  • Grace

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