Ambitious Healthcare Program Manager

7 days ago

Portland, Oregon, United States OCHIN Full time
Job Overview:

OCHIN is a rapidly growing national nonprofit health IT organization with over two decades of experience transforming healthcare delivery to drive health equity. We are seeking an Ambitious Healthcare Program Manager to join our team and contribute to our mission.

About the Role:
The successful candidate will be responsible for creating and maintaining executive business relationships, expanding business opportunities with existing members, and identifying opportunities to optimize the value of the system within their operations. This includes development and optimization of new accounts, conveying professional services to assist in this process with our existing members, and facilitating and communicating with assigned teams to maintain and optimize the business solution within all accounts.

Key Responsibilities:
  • Partner with membership to ensure a high level of service delivery and model the customer experience OCHIN aims for on a consistent basis.
  • Lead, organize and facilitate Account Manager Check-In meetings, Ad hoc meetings, and site visits as needed- up to 75% of the month. Ensure appropriate follow-up with internal and external resources to meet membership needs.
  • Maintain accurate meeting notes and action items for each assigned member detailing their stated business objectives, our current business with the member, and the plans to support and supply solutions to the business needs within the account.
  • Cultivate relationships with key staff within OCHIN and Member organizations, escalate issues to manager or executive as needed.
  • Communicate consistently with appropriate OCHIN Team Members and provide regular updates to OCHIN manager and/or executive sponsor throughout the account relationship.

Requirements:
  • Bachelor's degree in a Business, Healthcare, or related field or Minimum four (4) years' related experience.
  • Acute Care/Ambulatory and CCN (Community Care Network) experience is preferred.
  • Minimum of 2 years of Account Manager experience is required.
  • Minimum of 4 years of EHR experience required - Epic Experience preferred.
  • Good working knowledge of a Customer Relationship Manager [CRM] and Microsoft Office Software Suite - required.
  • Proven ability to create, maintain and enhance member relationships at the executive level.
  • Must be able to quickly understand the member, their programs and services as it relates to the industry to provide valued input and recommendations.
  • Ability to create and maintain accurate / accessible and organized documentation.
  • Excellent and strong communication, listening and questioning skills.
  • Ability to identify and partner [internally and externally] to offer new business solutions.
  • Ability to effectively manage member and staff relationships, promptly reply to inquiries, ensure service level agreements are kept and manage expectations.

Benefits:
OCHIN offers a comprehensive range of benefits including a generous compensation package, remote work options, and a commitment to supporting employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. Salary: $89,836 - $143,737.

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