Employee Assistance Program Consultant

2 weeks ago

New York, New York, United States Spring Health Full time
Job Overview

Our Vision: To remove all obstacles to mental wellness.

Spring Health offers a holistic mental health solution tailored for employers and health plans. Utilizing clinically validated technology known as Precision Mental Healthcare, we accurately identify and deliver the most effective solutions for individuals — whether it involves meditation, coaching, therapy, medication, or other interventions.

Currently, Spring Health serves over 800 organizations, ranging from emerging startups to established Fortune 500 companies, as a premier mental health service provider. Notable clients include J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart, who leverage the Spring Health platform to extend mental health support to thousands of their employees worldwide. Our funding exceeds $370 million from distinguished investors such as Kinnevik, Tiger Global, Northzone, and RRE Ventures, contributing to our valuation of $2.5 billion.

Position: Employee Assistance Program Consultant

Working Hours: 12pm-8pm EST

The Employee Assistance Program Consultant role presents a distinctive opportunity within Spring Health, focusing on high-quality consultations related to workplace issues for human resource representatives, management, and employees. This position will report directly to the Clinical Manager at Spring Health.

Key Responsibilities:

  • Deliver management consultations aimed at enhancing employee wellbeing and workplace productivity during the hours of 12-8pm EST, with flexibility regarding your location.
  • Facilitate critical incident response requests.
  • Conduct management referral intakes in accordance with established protocols; ensure suitable placement of referred employees; provide guidance on EAP procedures to counselors assisting employees.
  • Manage daily shifts on an incoming queue and adhere to service level agreements for response times.
  • Follow up to monitor employee engagement and provide feedback to supervisors and HR/Managers.
  • Ensure all necessary documentation is completed for both providers and HR/Managers, including signed releases for coordinating follow-up with treatment providers.
  • Provide limited aftercare monitoring, checking in with employees and/or providers to ensure employee safety and continuity of care.
  • Evaluate risk and manage crises for members and organizations by offering immediate support, triage, safety planning, and follow-up.
  • Identify and resolve barriers to care with support from leadership.
  • Serve as a subject matter expert on the client’s benefits ecosystem and programs to facilitate appropriate referrals and assist the navigation team.
  • Maintain thorough and accurate documentation that complies with risk management and regulatory standards.

Qualifications:

  • Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Psychologist with a minimum of 3 years of experience (independent licensure required).
  • Preferred qualifications include SAP certification and CEAP certification.
  • Experience in supervisory roles and collaboration with management and HR professionals is preferred.
  • Experience in crisis management and substance use disorder (SUD) treatment.
  • Familiarity with terminology and concepts in employee assistance and human services programs.
  • Experience in EAP services.
  • Experience working with diverse populations (bilingual candidates preferred).
  • Knowledge of healthcare environments and community resources.
  • Proficient in technology and comfortable with adopting new platforms and tools.
  • Exceptional written and verbal communication skills.
  • Able to manage multiple tasks and adapt to changing priorities.

The target salary range for this position is $48.72, part of a competitive total rewards package that includes stock options, benefits, and incentive pay for eligible roles. Individual compensation may vary based on experience, location, internal equity, and other relevant factors. We conduct annual reviews of employee compensation to ensure fairness and competitiveness.

At Spring Health, we are committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds, including women and underrepresented communities, to apply even if they do not meet every qualification outlined in the job description.

Join us in making a significant impact in the field of mental health.

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