Front Desk Representative

2 weeks ago


Lake Oswego, Oregon, United States Spire Hospitality Full time
Job Overview

As a Front Desk Agent at Spire Hospitality, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve registering guests, handling check-ins and check-outs, and resolving any issues that may arise during their stay.

Responsibilities
  • Greet guests promptly and provide a positive first impression
  • Complete the registration process, including inputting and retrieving information from our computer system
  • Verify and imprint credit cards for authorization
  • Handle cash, make change, and balance the house bank
  • Post charges to guest rooms and house accounts using the computer
  • Promptly answer the telephone and input messages into the computer
  • Retrieve messages and communicate the content to guests
  • Close guest accounts at time of check-out and ascertain satisfaction
  • Field guest complaints and resolve problems in a timely and professional manner
Requirements
  • High school diploma or equivalent required
  • No prior experience necessary, but prior hospitality experience preferred
  • Ability to effectively deal with internal and external customers
  • Ability to stand and move throughout the front office
  • Ability to read, listen, and communicate effectively in English


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