Front Desk Representative

3 days ago


Livonia, Michigan, United States Towneplace Detroit Livonia Full time

Job Summary

We are seeking a highly motivated and friendly Front Desk Agent to join our team at Towneplace Detroit Livonia. As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service and ensuring their stay is memorable.

Your primary responsibilities will include registering guests, making and modifying reservations, handling hotel operator duties, and providing attentive customer service. You will also be responsible for maintaining accurate records, handling guest inquiries, and resolving any issues that may arise during their stay.

In addition to your exceptional communication skills, you must possess a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment.

  • Qualifications:
  • High school diploma or equivalent required; college coursework in a related field helpful.
  • Previous experience in a hotel or related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
  • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem-solve in order to effectively deal with internal and external customers.


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