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Hotel Operations Manager
2 weeks ago
The Hyatt Place Detroit/Livonia is seeking a highly skilled and customer-focused individual to fill the role of Front Desk Agent. As a key member of our team, you will be responsible for providing exceptional guest service and ensuring that every guest feels welcome and valued.
Key Responsibilities:
- Registration and Check-in/Check-out: Greet guests warmly, register them efficiently, and ensure smooth check-in/check-out processes.
- Guest Services: Provide accurate information about hotel services, facilities, and local attractions, as well as assist with requests and resolve issues promptly.
- Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless operations and excellent customer experience.
- Administrative Tasks: Handle cash, operate the front desk computer system, and maintain accurate records and reports.
Requirements:
- Education: High School diploma or equivalent required; college coursework in hospitality or a related field is an asset.
- Experience: Previous experience in a hotel or related field is preferred, but not mandatory.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic arithmetic functions.
