Current jobs related to Front Desk Agent - Livonia, Michigan - Avion Hospitality

  • Front Desk Coordinator

    5 days ago

    Livonia, Michigan, United States Hyatt Place DetroitLivonia Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Hyatt Place Detroit/Livonia. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable.Key ResponsibilitiesGuest Services: Greet and register guests, respond to guest...

  • Front desk Agent

    2 weeks ago

    Livonia, Michigan, United States Aimbridge Hospitality Full time

    Job Summary 3pm-11pm SHIFT WEEKENDS AND HOLIDAYS REQUIRED MAY HAVE OCCASIONAL 7AM-3PM Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying...

  • Hotel Front Desk Representative

    7 hours ago

    Livonia, Michigan, United States Aimbridge Hospitality Full time

    Job OverviewThis is a fantastic opportunity to join our team as a Front Desk Agent at TownePlace Suites Detroit Livonia. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring that every stay with us is memorable.

  • Front desk Agent

    2 weeks ago

    Livonia, Michigan, United States Hyatt Place DetroitLivonia Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    2 weeks ago

    Livonia, Michigan, United States Towneplace Detroit Livonia Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Ambassador

    5 days ago

    Livonia, Michigan, United States Towneplace Detroit Livonia Full time

    About the RoleWe are seeking a skilled Front Desk Agent to join our team at TownePlace Suites Detroit Livonia. As a key member of our hospitality team, you will be responsible for delivering an exceptional guest experience, managing hotel operations, and driving revenue growth.Main Responsibilities:Deliver personalized service to each guest, anticipating...

  • Front Desk Representative

    5 days ago

    Livonia, Michigan, United States Starfish Family Services, Inc. Full time

    The role of the Front Desk Representative at Starfish Family Services, Inc. involves providing exceptional customer service to visitors, team members, and families.The representative serves as the initial point of contact for the organization, answering phones, responding to inquiries, and directing individuals to relevant staff members or departments.Key...

  • Front Desk Receptionist

    2 hours ago

    Livonia, Michigan, United States BrightSpring Health Services Full time

    Overview Gateway Pediatric Therapy provides ABA services for children ages 2-21 with Autism Spectrum Disorder, developmental disabilities and other language delays. Hours of operation are Monday-Friday 7:30am-7:30pm and Saturdays 9am-2pm. We are looking for a Front Desk Receptionist at our Dearborn location who has availability for a flexible schedule...

  • Kumon Assistant Director

    5 days ago

    Livonia, Michigan, United States Kumon Full time

    Job DescriptionWe are seeking a highly motivated and organized individual to fill the role of Center Assistant at our Kumon learning center. In this position, you will provide exceptional customer service, manage the front desk, and assist with various administrative tasks.ResponsibilitiesProvide top-notch customer service to students and parents, addressing...

  • Front Desk/Dental Assistant

    2 weeks ago

    Livonia, Michigan, United States Affordable Dentures & Implants Full time

    Overview: Come join our team as a Front Desk/Dental Assistantoffering $22/hr plus monthly bonus This position is more than just a job, it is an opportunity to do what YOU love and get paid to do it You will enjoy a fulfilling career like no other and will play a vital role in changing the lives of our patients. Together with our experienced dentists and lab...

  • Front Desk Receptionist

    21 hours ago

    Livonia, Michigan, United States BrightSpring Health Services Full time

    Our CompanyGateway Pediatric TherapyOverviewGateway Pediatric Therapy provides ABA services for children ages 2-21 with Autism Spectrum Disorder, developmental disabilities and other language delays. Hours of operation are Monday-Friday 7:30am-7:30pm and Saturdays 9am-2pm. We are looking for a Front Desk Receptionist at our Livonia location who has...

  • Front Desk Receptionist

    2 weeks ago

    Livonia, Michigan, United States BrightSpring Health Services Full time

    Our CompanyGateway Pediatric TherapyOverviewGateway Pediatric Therapy provides ABA services for children ages 2-21 with Autism Spectrum Disorder, developmental disabilities and other language delays. Hours of operation are Monday-Friday 7:30am-7:30pm and Saturdays 9am-2pm. We are looking for a Front Desk Receptionist at our Livonia location who has...

  • Receptionist

    5 days ago

    Livonia, Michigan, United States Hyatt Place DetroitLivonia Full time

    About This OpportunityWe are seeking a skilled and customer-focused Front Desk Agent to join our team at Hyatt Place Detroit/Livonia. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling check-ins and check-outs, and maintaining the efficiency of the front desk area.ResponsibilitiesThe successful candidate...

  • Front Desk Associate-Family Practice

    3 days ago

    Livonia, Michigan, United States Henry Ford Health System Full time

    Job Description:The Front Desk Associate-Family Practice provides administrative support to patients and customers in a medical setting. This includes scheduling appointments, verifying patient information, and obtaining necessary documentation.Responsibilities:Schedule patient appointments and verify patient informationObtain and verify insurance...

  • Customer Service Representative

    5 days ago

    Livonia, Michigan, United States Hyatt Place DetroitLivonia Full time

    About UsHyatt Place Detroit/Livonia is a modern hotel located just outside of Detroit, offering easy access to nearby corporations, attractions, and entertainment options. Our hotel features spacious rooms, free Wi-Fi, an indoor pool, 24-hour fitness center, and on-site dining.Job DescriptionWe are seeking a Front Desk Agent to join our team at Hyatt Place...

  • Hotel Operations Specialist

    5 days ago

    Livonia, Michigan, United States Hyatt Place DetroitLivonia Full time

    ResponsibilitiesThe Front Desk Agent will be responsible for the following duties:Guest Services: Greet and register guests, respond to guest inquiries, and provide information about hotel services and facilities.Front Desk Operations: Manage the front desk area, handle check-ins and check-outs, and ensure efficient operation of the...

  • Customer Service Ambassador

    3 hours ago

    Livonia, Michigan, United States Aimbridge Hospitality Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent. In this role, you will be responsible for registering guests, making reservations, and providing outstanding guest service during their stay. Your positive attitude, excellent communication skills, and ability to multi-task will make you an...

  • Guest Services Agent

    18 minutes ago

    Livonia, Michigan, United States Residence Inn Livonia Full time

    Compensation Type HourlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Office Coordinator

    16 hours ago

    Livonia, Michigan, United States Kevin Mlynek - State Farm Agent Full time

    About Our AgencyOur mission is to help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.Job DescriptionWe are seeking a highly organized, detail-oriented individual to join our team as a Receptionist - State Farm Agent Team...

  • Administrative Office Assistant

    5 days ago

    Livonia, Michigan, United States Kumon Full time

    Job OverviewThe Center Assistant plays a vital role in ensuring the smooth operation of our Kumon learning center. This individual will be responsible for managing the front desk, handling phone calls, and communicating with students and parents.Key TasksManage the front desk, greeting students and parents, and responding to their inquiriesAnswer incoming...

Front Desk Agent

4 weeks ago

Livonia, Michigan, United States Avion Hospitality Full time

Job Type

Full-time

Description

Job Summary

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Education & Experience

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
  • Ability to read, comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
  • Ability to participate in the creation of an enjoyable work environment
Requirements

Job Duties & Functions
  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service, facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
  • Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds