Supervisory IT Specialist Desktop Engineer

4 weeks ago


Rockville, Maryland, United States Department Of Health And Human Services Full time
Job Summary

This is a mission-critical occupation responsible for the analysis of system and/or security requirements, the development and implementation of mission-critical applications for the agency's Information Technology operations.

Key Responsibilities
  • Oversee and direct a team of information technology specialists and engineers to provide high-quality Tier 3 support for the Desktop Support team (Tier 1 and 2).
  • Implement policies, procedures, and systems to streamline Tier 3 support operations.
  • Identify and implement process improvements with a strong emphasis on automation to improve the efficiency and effectiveness of the team.
  • Ensure processes are in place to maintain the IT security of DEUS managed devices and systems, and that vulnerabilities and risks are identified and mitigated promptly.
  • Coordinate vulnerability remediation for infrastructure, including desktop computers, printers, and software applications.
  • Ensure efficient and effective delivery of Tier 3 desktop support, management, and engineering.
  • Maintain security using Active Directory group policies to enforce secure configuration settings.
Requirements
  • U.S. Citizenship is required.
  • All qualifications and time-in-grade requirements must be met by the closing date of the announcement.
  • Federal applicants must submit an SF-50 to show status and time-in-grade.
  • Males ages 18 through 25 must be registered with the Selective Service.
  • PHS Commissioned Corps applicants must submit current personnel orders.
  • A one-year supervisory probationary period may be required.
  • Employment is subject to the successful completion of the pre-appointment process.


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