Senior Loan Operations Specialist

1 week ago


Naperville, Illinois, United States BMO Financial Group Full time
Job Summary

We are seeking a highly skilled and experienced Senior Loan Processor to join our team at BMO Financial Group. As a Senior Loan Processor, you will be responsible for providing efficient and accurate handling of customer requests and transactions in a professional and timely manner.

Key Responsibilities
  • Process customer loan applications from set up to settlement in accordance with policies and standards.
  • Address customer service issues according to established parameters, escalating as required.
  • Act as a subject matter expert and first contact for escalation.
  • Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
  • Provide advice and guidance to assigned business/group on implementation of solutions.
  • Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Build effective relationships with internal/external stakeholders.
  • Ensure alignment between stakeholders.
  • Break down strategic problems, and analyze data and information to provide insights and recommendations.
  • Support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
  • Provide input into the planning and implementation of operational programs.
  • Resolve problems as required to support effective business operations.
  • Support the development of tools and delivery of training focused on delivering business results.
  • Integrate information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
  • Provide customer service by responding to general questions via phone, mail or fax in a timely and professional manner.
  • Refer more complex and specific requests, questions or issues as required.
  • Gather additional documentation from the customer and/or internal/external stakeholders to ensure all required information is available to fulfill client requests.
  • Recommend workflow improvements to deliver a more efficient operation.
  • Manage customer documentation to ensure that records are maintained in a proper manner.
Requirements
  • Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Specialized knowledge from education and/or business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem-solving skills - In-depth.
  • Influence skills - In-depth.
What We Offer

BMO Financial Group offers a competitive salary range of $44,000.00 - $82,000.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

We are an equal opportunity/affirmative action employer and welcome applications from diverse candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.



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