Customer Success Coordinator

2 weeks ago


Cockeysville, Maryland, United States Digi Solutions Full time
Job Overview

Position Title: Customer Success Coordinator

Company: Digi Solutions, LLC

Location: Remote

Role Summary:

The Customer Success Coordinator is essential in leading the Support Team, ensuring our clients receive exceptional service. This role involves managing the onboarding experience for new clients, assigning tasks for various initiatives, and facilitating meetings to promote effective communication. Furthermore, the Customer Success Coordinator is tasked with delivering regular updates to the Director of Support, ensuring a thorough understanding of all aspects of the Digi Solutions support team.

Key Qualifications:

  • Self-motivated, honest, and results-driven individual with a commitment to outstanding customer service.
  • Exceptional communication and interpersonal skills.
  • Dynamic and enthusiastic personality.
  • Ability to enhance team spirit and drive profitability.
  • Strong organizational skills and attention to detail.
  • Eligible to work in the USA.
  • Bachelor's Degree or equivalent experience.
  • Proficient in numerical analysis and communication.
  • Detail-oriented with a focus on accuracy.
  • Able to thrive in a fast-paced environment.
  • Knowledgeable in SEO, Analytics, Social Media Marketing, and Data Management.
  • Basic understanding of web development, graphic design, and PPC advertising.

Primary Responsibilities:

  • Scheduling and coordinating appointments.
  • Fostering strong customer relationships to enhance satisfaction and support the sales process.
  • Building trust with clients to create a robust network of customers and prospects.
  • Actively participating in daily operations to promote business growth.
  • Ensuring clients are informed about their purchasing options and pricing structures.
  • Providing excellent customer service by warmly greeting clients, addressing inquiries, and assisting with their needs.
  • Acquiring in-depth knowledge of our products/services to effectively respond to customer questions and offer recommendations.
  • Adhering to company policies and procedures to maintain accuracy.
  • Overseeing team members to ensure timely completion of tasks.

Employee Benefits:

  • 401(K) plan with profit-sharing options.
  • Comprehensive Health Insurance coverage.
  • Competitive compensation based on experience.
  • Training and opportunities for professional development within the organization.
  • A supportive and inclusive workplace culture.

Application Process:

Interested candidates are encouraged to submit their resume, highlighting their suitability for the role. Please include 'Customer Success Coordinator Application' in the subject line.

Digi Solutions is an equal opportunity employer, dedicated to fostering diversity and inclusion in the workplace. We look forward to welcoming you to our team.



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