Industrial Account Manager
4 days ago
**Voovio Technologies Overview:**
We are a growing software company with a patented technology and Knowledge Automation platform for field operations, serving the biggest petrochemical, refining and manufacturing companies in the world. Our goal is to help industrial manufacturing customers increase profitability by reducing equipment downtime, boosting operator productivity, and accelerating onboarding.
The **Customer Success Specialist** will work directly with our Customer Success team to support customers as they transition from sales prospects to active users of our products. This role focuses on customer loyalty and building close, long-term client relationships. The ideal candidate will be heavily involved with onboarding new customers and ensuring all customers reap the maximum value out of Voovio by working closely with our Operations, Sales and Production teams.
Job Description Summary:
This role involves interacting with existing customers, understanding their challenges, and assisting with implementing policies and procedures to enhance customer satisfaction. It also involves designing and providing training sessions, documenting and tracking operator performance, and assisting our operations team.
Key Responsibilities:
- Interact with existing customers on a regular basis (virtual and face to face).
- Understand customer challenges and assist with implementing policies and procedures to enhance customer satisfaction.
- Design and provide group and 1:1 training sessions (virtual or face to face) for customers on how to use Voovio's tools and features.
- Document and track operator performance on simulation modules as well as collect other performance data for customer champions.
- Assist our operations team, including but not limited to:
- Document and review customer performance.
- Help obtain, analyze, and present business case data.
- Attend customer meetings and help demonstrate our Enhanced Reality tools.
- Establish and maintain positive long-term relationships with key client accounts and key strategic partners.
- Ensure customers get fast and successful responses to issues and questions.
- Support customers with IT challenges.
- Collect and communicate customer feedback to our Development team to enhance our product line.
- Support integration of Voovio into customer's existing systems.
- Create customer resources such as videos, documents, charts, analytics, etc.
- Liaise closely with our U.S. Sales & Operations teams on project development and identify new opportunities with customers.
- Quickly learn new features and updates to our product suites and demonstrate to our Sales team and existing customers.
Qualifications:
- Ideal candidates will have experience of working in a refinery or chemical plant.
- Ability to problem solve and adapt to challenges quickly.
- Strong communication skills both oral and written.
- Confident and proven record of using software applications (must be a fast learner).
- Must be team-oriented, working with customer and Voovio personnel at varying levels of responsibility.
- Drive to listen and seek to understand different perspectives.
- Ability to work remotely and independently.
- Self-starter and results focused.
- Possess high ethical standards.
- Detail oriented.
Compensation:
- Salary: $65,000 - $85,000 per year, depending on experience.
- Health: Competitive company plans available.
- 401k Plan available.
- Mileage reimbursement.
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