Data Entry Supervisor
12 hours ago
Job Summary
The Wholesale/Group Reservations Supervisor is responsible for supporting the Wholesale/Group Reservations team, including group and wholesale bookings for the property. This role oversees and assists with the operations of the Call Center, working with line employees and management team members to maximize revenue for the hotel and ensure customer service standards and performance metrics are met.
Key Responsibilities
- Support the Wholesale/Group Coordinators in all aspects, resolving Coordinator/guest questions and answering telephones if calls are in queue.
- Daily pre-shift and clocking agents in and out.
- Track all attendance, including sick calls, early outs, tardiness, lunches, and overtime.
- Answer multi-line phone system to manage the reservations queue, assist calls, and transfer callers to other departments as necessary.
- Process and input Group/Wholesale rooming lists sent from meeting planners and wholesale companies for future groups when needed.
- Act as a liaison between the reservations department and meeting planners or wholesale companies regarding questions pertaining to their specific groups.
- Communicate effectively with Leisure Sales regarding wholesale room blocks set aside for tour operators to sell as packages.
- Review details of the convention booking recaps, including group arrival and departure dates, number of rooms the group will hold, and their rate to ensure all pertinent information is in the computer system.
- Responsible for changing, canceling, and reconfirming existing reservations as pertains to groups and/or wholesale reservations.
Requirements
- Excellent organizational skills with the ability to work on multiple projects.
- Ability to learn new computer systems.
- Extensive data entry experience preferred.
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