Presales Applied Engineer
2 weeks ago
Deepgram is seeking a dedicated Applied Engineer to develop AI-driven automation tools that enhance customer and prospect support experiences. You will collaborate with engineering and research teams to pinpoint key AI technologies, integrations, and workflows that improve support efficiency.
Key Responsibilities
- Integrate cutting-edge AI technologies, including large language models (LLMs), into the support framework.
- Engage directly with customers to validate your automation processes and resolve support inquiries.
- Deliver a premium, personalized experience for high-value clients by utilizing AI automation during their onboarding journey.
- Act as the primary technical product liaison for potential clients throughout the sales cycle.
- Leverage your engineering expertise to enhance existing products and create new integrations between Deepgram and various platforms.
- Develop practical examples using our API for customer reference and provide ongoing insights to product, engineering, and research teams regarding user experiences with Deepgram solutions.
- Continuously refine best practices to align with technical product adoption and customer success metrics through our Help Center documentation.
Ideal Candidate Profile
- A passion for problem-solving and a knack for building projects with APIs, particularly involving LLMs and other AI technologies.
- A generalist mindset with a desire to learn new technologies and create comprehensive systems that automate real support processes.
- A belief in the transformative potential of AI and a commitment to deploying LLMs in innovative ways.
- A proactive approach, embodying our core value of 'think smart, act first.'
- A vision of a future where AI automation can deliver exceptional support beyond traditional sales and service models.
Essential Qualifications
- A solid technical background with a quick learning aptitude for new technologies.
- Proficiency in scripting languages (Python, JavaScript, etc.) and the ability to read and write code across multiple languages.
- Experience in delivering software demonstrations to diverse audiences, including executives, developers, and non-technical users.
Preferred Qualifications
- A desire to set new standards of excellence and contribute to significant projects while maximizing learning opportunities.
- Familiarity with systems programming languages such as Rust, C/C++, or Java.
- Experience with containerization and orchestration tools like Docker and Kubernetes.
- A foundational understanding of modern machine learning frameworks, such as PyTorch or HuggingFace models.
About Deepgram
Deepgram is at the forefront of building foundational AI technologies for speech transcription and understanding, committed to delivering innovative solutions that empower our clients.
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