Patient Financial Advocate II

2 weeks ago


Helena, Arkansas, United States R1 RCM Full time

Job Overview:
The Financial Counseling Rep II position at R1 RCM, Inc. is a vital role located in the United States.

This opportunity is available for candidates who possess a Bachelor’s Degree.


Key Responsibilities:

The Patient Financial Advocate will engage in proactive communication through outbound calls in a dynamic call center environment, utilizing a scripted dialogue to assist patients in settling their financial responsibilities.

This position requires analytical skills to assess patient eligibility for additional financial resources.

Performance in this role is evaluated based on the achievement of set metrics, with top performers receiving monetary bonuses on a monthly and quarterly basis.


Core Duties:
• Conduct inbound and outbound calls to establish payment arrangements for patients.
• Address patient inquiries regarding billing.
• Negotiate payment options and plans with patients.
• Process credit card transactions.
• Refer complex billing issues to a senior associate or supervisor for resolution.
• Meet or surpass daily productivity goals.
• Comply with all relevant disclosure and collection regulations.

Qualifications:
• High School diploma or equivalent.
• Ongoing college education.
• Minimum of 2 years of experience in collections, utilizing a Dialer.
• Familiarity with federal and state regulations related to account collections.
• Strong follow-through skills to achieve daily productivity targets.
• Excellent customer service abilities with strong oral and written communication skills.
• Moderate computer proficiency (internet, email, MS Office) gained from previous employment.

Preferred Qualifications:
• Bachelor’s degree.

Physical Requirements:


Ability to see, read, and operate computers, telephones, and office equipment, including handling documents and labels, which requires manual dexterity.

Capability to remain seated, standing, or walking for extended periods while performing tasks on a computer or other equipment.

Frequent communication with colleagues, healthcare providers, patients, and visitors necessitating clear verbal communication and active listening skills, especially in urgent situations.

Proficiency in manual dexterity for operating complex equipment with precision, including regular computer use for documenting patient interactions and accessing necessary information.
For this position, the base pay range is $21.11 per hour. Individual compensation is influenced by role, level, location, job-related skills, experience, and relevant education or training.

Benefits:
At R1 RCM, we thrive in a progressive healthcare environment, leveraging our collective expertise to deliver innovative solutions.

Our rapidly expanding team offers opportunities for professional growth through rewarding interactions, collaboration, and the freedom to pursue individual interests.

We empower our associates to contribute, innovate, and engage in meaningful work that positively impacts the communities we serve globally.

Our culture emphasizes excellence, driving customer satisfaction and enhancing patient care.

We are committed to community engagement and provide a competitive benefits package that includes:

• Comprehensive Medical, Dental, Vision & RX Coverage
• Paid Time Off, Volunteer Time & Holidays
• 401K with Company Match
• Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
• Tuition Reimbursement
• Parental Leave
R1 RCM Inc. is committed to equal employment opportunities.

Our employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, are free from discrimination based on age, color, national origin, citizenship status, disability, medical condition, race, religion, gender, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.

We strive to maintain a workplace free from harassment based on any protected categories.


CA PRIVACY NOTICE:
California resident job applicants can learn more about their privacy rights in the California Consent.

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