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Patient Financial Advocate II

2 months ago

Helena, Arkansas, United States R1 RCM Full time

Job Overview:
The Financial Counseling Rep II position at R1 RCM, Inc. is a pivotal role located in a dynamic healthcare environment.

This position is designed for candidates who possess a Bachelor’s Degree or equivalent educational background.


Key Responsibilities:

As a Patient Financial Advocate, you will engage in proactive communication with patients through outbound calls in a high-energy call center setting. Your primary focus will be to follow a structured dialogue to assist patients in managing their financial responsibilities.

This role allows you to utilize your analytical abilities to assess patient eligibility for additional financial resources to help them meet their obligations.

Your performance will be evaluated based on established metrics, with top achievers receiving monetary bonuses on a monthly and quarterly basis.


Core Duties:
  • Conduct inbound and outbound calls to facilitate payment arrangements for patients.
  • Address patient inquiries regarding billing.
  • Negotiate payment terms and plans with patients.
  • Process credit card transactions.
  • Refer complex billing issues to senior associates or supervisors for resolution.
  • Achieve or surpass daily productivity goals.
  • Comply with all relevant disclosure and collection regulations.

Qualifications:
  • High School diploma or equivalent.
  • Current college coursework.
  • A minimum of 2 years of experience in collections, preferably using a Dialer.
  • Familiarity with federal and state regulations related to account collections.
  • Strong follow-through skills to meet daily performance targets.
  • Exceptional customer service abilities with proficient oral and written communication skills.
  • Moderate computer proficiency (internet, email, MS Office) gained through previous employment.

Preferred Qualifications:
  • Bachelor’s degree.

Physical Requirements:


Ability to see, read, and operate computers, telephones, and office equipment, which includes manual dexterity for handling documents and equipment.

Capability to remain seated, standing, or walking for extended periods while performing tasks on a computer or other devices.

Frequent interaction with colleagues, healthcare providers, patients, and visitors requiring effective verbal communication and the ability to quickly comprehend spoken information, especially in urgent situations.

For this position, the base hourly wage is $21.11, with individual compensation determined by various factors including role, level, location, skills, experience, and education.


Benefits:
At R1 RCM, we are committed to fostering a collaborative healthcare environment where our collective expertise drives innovative solutions.

Our rapidly expanding team offers numerous opportunities for professional growth through engaging interactions and the freedom to pursue individual interests.

We provide our associates with meaningful opportunities to contribute and innovate, making a positive impact in the communities we serve globally.

Our culture emphasizes excellence, enhancing customer satisfaction and improving patient care.

We are dedicated to community involvement and offer a comprehensive benefits package that includes:
  • Medical, Dental, Vision & RX Coverage
  • Paid Time Off, Volunteer Time & Holidays
  • 401K with Company Match
  • Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
  • Tuition Reimbursement
  • Parental Leave

R1 RCM Inc. is committed to equal employment opportunities and ensures that our hiring practices are free from discrimination based on age, color, national origin, citizenship status, disability, medical condition, race, religion, gender, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.

We strive to maintain a workplace free from harassment and provide reasonable accommodations for applicants with disabilities throughout the hiring process.


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