Store Operations Manager

4 weeks ago


Annapolis, Maryland, United States Wawa Full time
Job Summary

The General Manager at Wawa is responsible for overseeing the entire store operation, ensuring the execution of organizational objectives, and achieving store and profit goals. This role requires a strong leader who can manage all controllable expenses, optimize revenue streams, and lead a high-performing team.

Key Responsibilities

• Manage financial plans for the store, reviewing and interpreting financial reports to take appropriate action and achieve goals.
• Analyze income statements and utilize reports to ensure store profitability, manage inventory to maximize sales, control costs, and reduce waste.
• Ensure conditions across the store meet or exceed standards for safety, service, and operational efficiency by analyzing opportunities and executing established policies, procedures, and programs.
• Lead change initiatives, champion programs, and educate associates on the reason and need for change, ensuring programs are executed according to design, integrated, and sustained.
• Foster a positive shopping experience for all customers, responding to customer complaints or inquiries, soliciting customer feedback, input, and information from various sources, and creating a plan to consistently meet customer expectations.

Requirements

• Bachelor's degree in Business or related field preferred.
• Experience leading, selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses, and effectively implementing change and demonstrated results in execution.
• Flexible availability, including all shifts, weekends, and holidays, based on business needs.
• Serve Safe Certification and proven skills in Exceptional Customer Service, Relationship Building, and Effective Communication.

What We Offer

Wawa offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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