Store Operations Manager
4 weeks ago
The General Manager at Wawa is responsible for overseeing the entire store operation, ensuring the execution of organizational objectives, and achieving store and profit goals. This role requires a strong leader who can manage all controllable expenses, optimize revenue streams, and lead a high-performing team.
Key Responsibilities
• Manage financial plans for the store, reviewing and interpreting financial reports to take appropriate action and achieve goals.
• Analyze income statements and utilize reports to ensure store profitability, manage inventory to maximize sales, control costs, and reduce waste.
• Ensure conditions across the store meet or exceed standards for safety, service, and operational efficiency by analyzing opportunities and executing established policies, procedures, and programs.
• Lead change initiatives, champion programs, and educate associates on the reason and need for change, ensuring programs are executed according to design, integrated, and sustained.
• Foster a positive shopping experience for all customers, responding to customer complaints or inquiries, soliciting customer feedback, input, and information from various sources, and creating a plan to consistently meet customer expectations.
Requirements
• Bachelor's degree in Business or related field preferred.
• Experience leading, selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses, and effectively implementing change and demonstrated results in execution.
• Flexible availability, including all shifts, weekends, and holidays, based on business needs.
• Serve Safe Certification and proven skills in Exceptional Customer Service, Relationship Building, and Effective Communication.
What We Offer
Wawa offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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