Café Operations Specialist

20 hours ago


Annapolis, Maryland, United States Tatte Bakery & Cafe Full time
Café Operations Specialist Role Overview

A Café Operations Specialist supports Tatte's mission by contributing to the café management team in welcoming guests, caring for team members, and executing café operations to Tatte standards.

This role is responsible for planning and/or executing the deployment of team members during shifts and ensuring the delivery of an excellent guest experience. By working side by side with team members, the Café Operations Specialist leads and inspires them to exceed guest expectations at every opportunity.

Key Responsibilities

This role includes modeling a warm guest experience, coaching the hospitality experience, and upholding Tatte operational standards. The Café Operations Specialist must lead team members through shifts, overseeing deployment and execution of Running Great Shifts, and providing clear, specific, and timely feedback to ensure operational excellence.

Additional responsibilities include ensuring Tatte products adhere to recipe and visual standards, communicating quality issues to the appropriate teams, and displaying skills in leading and navigating hard conversations with team members and guests.

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