Customer Service Liaison

3 weeks ago


Richmond, Virginia, United States Carpenter Full time

Customer Service Representative

Job Summary

Carpenter Co. is seeking a highly skilled Customer Service Representative to join our team at our manufacturing plant in Richmond, VA. This role is responsible for providing exceptional customer service to our internal and external customers, ensuring timely and accurate order fulfillment, and maintaining a positive and professional demeanor in a fast-paced environment.

Key Responsibilities:

  • Provide customer service to internal and external customers, remote sales team, plant personnel, and other departments within the company
  • Input and verify orders, price, and shipping information within the SAP system
  • Coordinate between manufacturing and customers to resolve order issues
  • Update and maintain customer information within our database
  • Generate daily reports to provide status updates
  • Complete invoicing and related billing tasks
  • Serve as Payroll backup

Requirements:

  • Minimum of a High School Diploma or GED equivalent required, some college preferred
  • 2+ years of customer service experience in an office environment supporting internal and external customers
  • Intermediate computer skills including Microsoft Outlook, Word, and Excel required
  • SAP experience preferred
  • Experience with importing and exporting is preferred
  • Excellent communication skills
  • Able to physically move about the manufacturing plant at a quick pace

Carpenter Co. is an Equal Opportunity Employer.



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