Aviation Customer Service Representative
1 week ago
Ramp Service Agent plays a vital role in providing exceptional customer service to general aviation aircraft crews, passengers, and other guests at our Fixed Base Operations (FBO). This position involves operating ground service equipment, utilizing knowledge of company policies and procedures to deliver efficient and excellent services.
This is an exciting opportunity to join our team and contribute to the success of Signature Flight Support Corporation. We offer a dynamic work environment with opportunities for growth and development. The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and maintain a strong focus on safety and customer satisfaction.
About the Job:
- Operate and drive various types of ground service equipment, including fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
- Provide exceptional customer service to customers and guests, ensuring their needs are met promptly and efficiently.
- Collaborate with other team members to achieve seamless operations and maintain a clean and secure ramp environment.
- Perform tasks such as fueling, de-icing, lavatory servicing, ground power supply, and potable water services for aircraft.
- Ensure compliance with all relevant laws, regulations, and company policies, including those related to safety, security, and customer service.
- Participate in ongoing training and professional development to enhance job performance and stay up-to-date with industry best practices.
Requirements:
- High school diploma or equivalent required; prior experience in aviation, customer service, or a related field preferred.
- Minimum 18 years old; valid state driver's license; CDL may be required depending on location.
- Ability to pass background checks, drug tests, obtain airport security badge, and meet insurance requirements.
- Excellent verbal and written communication skills, with ability to communicate effectively in English.
- Ability to perform simple arithmetic calculations, prioritize tasks, and work effectively in a team environment.
About Us:
Signature Flight Support Corporation is a leading provider of flight support services, dedicated to delivering exceptional customer experiences and maintaining the highest standards of safety and quality. Our team members are committed to making a positive impact, every day, everywhere.
Estimated Salary Range:
$50,000 - $70,000 per year, based on experience and qualifications.
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