Director of Operations

1 week ago

Atlanta Georgia, United States Allied Universal Full time
Job Title: Director of Operations

At Allied Universal, we are seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing all account managers and on-site scheduled, managed business in a Mega Market.

Key Responsibilities:
  • Set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction, and financial management.
  • Conduct all business with the highest of ethical and professional standards while assuring maintaining client bill rates and overseeing billbacks.
  • Develop and maintain strong working relationships with senior management at all accounts; key region and corporate functions, and counterparts across the organization.
  • Oversee all managed business and client relationships.
  • Perform daytime client visits and post inspections.
  • Negotiate client account renewals.
  • Support and execute Performance Management and Talent Management programs and initiatives for all assigned personnel.
  • Continually reinforce and encourage exemplary service delivery to all clients, and ensure that all direct and indirect reports do the same, to assure client satisfaction and retention.
  • Maintain confidentiality of all information and data.
  • Keep records and prepare accurate and timely feedback/reports as required.
Requirements:
  • Bachelor's degree or related field.
  • Minimum of 5 (five) years of general management experience in a service industry.
  • Excellent interpersonal and communication skills, including highly effective written and oral delivery.
  • Dedication to high-quality customer service delivery and integrity through proven client and customer relationships.
  • Strategic thinker with financial acumen to grow the business while maintaining and retaining current business.
  • Proven track record of excellence in service and financial management (awards, top rankings, etc.) using consultative client engagement.
  • Ability to establish and maintain effective working relationships with senior leadership, peers, subordinates, internal resources, and clients.
  • Proven track record of developing and engaging people to achieve superior results. Passionate about coaching and development.
  • Proven success in hiring the best talent and effectively managing team performance.
  • Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform employee investigations.
Preferred Qualifications:
  • Contract or proprietary security services experience.
  • Key Competencies: integrity, problem-solving, conflict management, time management, customer focus, timely decision-making, motivating and directing others, drive for results.
Benefits:
  • Company-issued laptop and cell phone.
  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's matching 401(k) or Supplemental Income Plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

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