Customer Experience Ambassador

18 hours ago


Flagstaff, Arizona, United States Joann Full time

Job Summary

As a Customer Experience Ambassador at Joann, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our customers. You will be the face of our brand, inspiring creativity and making our customers' shopping experience a memorable one.

Key Responsibilities

  • Provide personalized service to customers, ensuring their needs are met and exceeded.
  • Drive sales through advanced product knowledge, innovative merchandising, and effective communication.
  • Assist the Store Management team in leading the store team members, observing, and coaching individuals.
  • Perform operational duties, including opening and closing the store, ensuring compliance, and finding creative ways to drive the business.

Requirements

  • High school diploma or equivalent required.
  • 1+ year of supervisory experience in a customer-centric environment preferred.
  • 2-3+ years of retail supervisory experience a plus.

Physical Requirements

  • Ability to stand for long periods, walk around the store, and lift up to 49 pounds.
  • Must be able to read written instructions, reports, and other information on paper and computer screens.
  • Oral communication skills required to interact with customers and team members.

Availability

Part-time status requires open availability, including days, evenings, weekends, and holidays. Full-time status requires open availability and the ability to work at least 36 hours per week.



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