Claims Intake Representative

3 days ago


Lowell, Arkansas, United States J.B. Hunt Transport Full time
Job Summary:

Under close supervision, the Claims Intake Representative is responsible for the intake and investigation of claims related incidents. The position involves collaborating with team members to ensure communication, information, and documentation flows through to support each incident between the customer and internal J.B. Hunt stakeholders. Additionally, the incumbent receives and responds to routine correspondence following established procedures not requiring management review.

Key Responsibilities:
  • Input and manage new incident reports using established processes.
  • Manage incident intake through phone, email, or other communication methods.
  • Professionally communicate with internal and external stakeholders, relaying details of loss as well as potential liabilities.
  • Set up DOT and NON-DOT tests with Compliance Safety Systems, brief drivers, complete DOT timeline, and arrange transportation to sites.
  • Hire transload/rework vendors or adjusters to assist in the mitigation or investigation of cargo incidents.
Qualifications:
  • High School Diploma or GED equivalent.
  • Less than 1 year of relevant experience.
Skills and Abilities:
  • Ability to make time-sensitive decisions.
  • Ability to multitask.
  • Ability to type at least 30 words-per-minute.
  • Ability to work both independently and as part of a team.
  • Basic deductive reasoning skills.
  • Proficient active listening skills.
  • Self-motivation.
  • Ability to deal with difficult individuals.
Education:
  • GED (Required), High School (Required)
Work Experience:
  • Clerical/Administrative
Job Opening ID:
  • Claims Intake Representative (Open)

J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.



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