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Administrative Support Specialist

2 months ago

Kansas City, Missouri, United States The Hilltop at Blue River Full time

POSITION SUMMARY

The role involves interpreting organizational policies and employment regulations while overseeing recruitment, support, and talent development. The ideal candidate will demonstrate proficiency in compliance, auditing, and effective interdepartmental coordination.

REQUIREMENTS


• A high school diploma is mandatory.


• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.


• Strong communication skills are essential for maintaining positive relationships with residents, families, staff, healthcare professionals, consultants, and community representatives.

KEY RESPONSIBILITIES


• Welcome and orient new residents to the facility, explaining available services such as telecommunications, dietary options, laundry, and recreational activities.


• Address customer inquiries, requests, and complaints, providing information to enhance service quality.


• Act as a liaison between residents and various departments.


• Conduct surveys on customer satisfaction and report findings using designated tools.


• Identify and resolve customer issues, reporting trends to the Quality Assurance Committee and following up on unresolved inquiries.


• Coordinate discharge planning with residents, families, rehabilitation services, nursing staff, and external agencies.


• Schedule annual or as-needed consultations for residents.


• Serve as a role model to promote exceptional customer service.


• Assist in ensuring compliance with federal and state regulations, including participation in surveys and addressing deficiencies.


• Perform clerical tasks for administrative and facility personnel, including mail handling, transcription, appointment scheduling, and document filing.


• Manage incoming calls, directing them to the appropriate personnel, and providing information in accordance with facility policies.


• Notify relevant individuals and agencies in emergencies; compile materials for reports and questionnaires.


• Make announcements over the public address system.


• Maintain the resident directory, including names, room numbers, and contact extensions.


• Arrange for the servicing of office equipment.


• Perform additional duties as assigned by supervisors, including managing petty cash, accounts receivable, and resident trust funds.


• Distribute and collect employment applications.


• Other responsibilities may evolve or be assigned at any time without prior notice.