Operations Coordinator
5 days ago
Job Summary:
We are seeking an experienced Operations Admin to provide administrative support within a Region District or Districts. The successful candidate will be responsible for providing operational and hiring support, ordering supplies, and general administrative duties.
Key Responsibilities:
- Provide technical support to internal and external customers via phone, email, and chat.
- Resolve and track user incidents using software solutions and personal knowledge.
- Monitor and respond to customer requests and concerns in a timely manner.
- Collaborate with the District Operations Coordinator, CSM, and DGM to resolve issues and escalate as needed.
- Review and verify invoices for payment in Coupa.
- Provide seasonal hiring support in the HRB Gateway hiring system.
Requirements:
- High school diploma or equivalent.
- 1-3 years of administrative experience.
- Customer service experience.
- Demonstrated decision-making, analytical, and problem-solving skills.
- Effective communication and interpersonal skills.
About H&R Block:
H&R Block is a people company that provides help and inspires confidence in our clients and communities. We are committed to diversity and inclusion and are proud to be an equal opportunity employer.
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