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Dispute Resolution Team Lead
2 months ago
We are seeking a highly motivated and experienced Lead Dispute Resolution Manager to oversee our disputes resolution team. This individual will be responsible for managing daily team operations, developing strategies to enhance internal processes, and ensuring compliance with regulations.
Key Responsibilities- Supervise the dedicated external team to ensure adherence to company policies and procedures.
- Address and resolve escalated customer concerns in a timely and professional manner.
- Coordinate with customers, internal teams, and card programs to ensure seamless dispute resolution.
- Regularly monitor to ensure dispute processes comply with procedural and regulatory standards.
- Assist in implementing and automating new processes and procedures.
- Document all processes as per network operator regulations.
- Effectively communicate with senior management and stakeholders on dispute matters.
- Experience with FDCPA, Reg E, and Reg Z.
- 2-5 years of chargeback/risk analysis or operations experience.
- 2+ years in customer-facing roles.
- Proven track record in team management and leadership.
- Proficiency in fraud detection tools and practices.
- Proficient in complex problem-solving.
- Adaptive in fast-paced environments.
- Skilled in project management and process enhancement.
- Enthusiastic about enhancing the customer journey.
$74,500-$90,000 DOE
About OrchardOrchard is a leading provider of innovative financial solutions. We are committed to making credit building safer, smarter, and more accessible for everyone. Our mission is to empower individuals to achieve financial success through our products and services.
