Senior Incident Resolution Specialist
2 weeks ago
We are seeking a highly experienced Senior Incident Manager with a strong background in the financial services industry. As a key player, you will be responsible for proactively monitoring systems, identifying gaps, and resolving incidents to minimize business impact.
Key Responsibilities:
- Proactively monitor systems and identify potential issues to prevent downtime and data loss
- Lead incident resolution and design data workarounds to minimize business disruption
- Communicate complex issues clearly to senior leadership and stakeholders
- Manage crises with a focus on minimizing risks and improving client experience
- Collaborate with cross-functional teams to drive continuous process improvement and enhance system resilience
Qualifications:
- 15+ years of experience in financial institutions (10+ years in incident management, 5+ years in the Wires domain)
- Exceptional communication and problem-solving skills
- Proven experience in crisis management and project management
- 24/5 availability for incident resolution and crisis management
About Mindlance:
Mindlance is a leading workforce solutions provider to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space. We take pride in being a strong driver of mindfulness and balance at workplace.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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