Senior Incident Resolution Specialist

2 weeks ago


Charlotte, North Carolina, United States Mindlance Full time
Senior Incident Manager

We are seeking a highly experienced Senior Incident Manager with a strong background in the financial services industry. As a key player, you will be responsible for proactively monitoring systems, identifying gaps, and resolving incidents to minimize business impact.

Key Responsibilities:

  • Proactively monitor systems and identify potential issues to prevent downtime and data loss
  • Lead incident resolution and design data workarounds to minimize business disruption
  • Communicate complex issues clearly to senior leadership and stakeholders
  • Manage crises with a focus on minimizing risks and improving client experience
  • Collaborate with cross-functional teams to drive continuous process improvement and enhance system resilience

Qualifications:

  • 15+ years of experience in financial institutions (10+ years in incident management, 5+ years in the Wires domain)
  • Exceptional communication and problem-solving skills
  • Proven experience in crisis management and project management
  • 24/5 availability for incident resolution and crisis management

About Mindlance:

Mindlance is a leading workforce solutions provider to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space. We take pride in being a strong driver of mindfulness and balance at workplace.

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.



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