Service Advisor
1 week ago
We are currently in search of a Service Writer to enhance our team in Harrisburg, PA. This role demands an individual who can efficiently manage multiple tasks, maintain organization, and communicate effectively with vendors, customers, and our management team.
Role Overview: The ideal candidate will possess strong customer service skills and a comprehensive understanding of vehicle service requirements. They will build lasting relationships with customers and collaborate with the Service Department to fulfill customer needs, ensuring high levels of customer satisfaction. Responsibilities include assisting customers, technicians, and internal staff with service work quotations, as well as understanding factory standards for processing claims.
Key Responsibilities:
- Prepare quotes and pre-approved tickets for the service department.
- Monitor the status of quotes issued.
- Verify, add, and remove parts on service tickets.
- Document work performed on tickets.
- Open and close service tickets.
- Educate customers on recommended services.
- Submit invoices for purchase orders to customers.
- Respond to phone inquiries promptly.
- Engage with customers and service technicians on a daily basis.
- Review customer accounts and communicate changes to internal staff.
- Notify customers of any changes regarding service timelines and obtain necessary authorizations for additional repairs.
- Collaborate closely with the Service Manager, Shop Foreman, and Parts Department.
- Assess and determine warranty eligibility for requested work.
- Order parts for the service department from suppliers.
- Schedule specialized work as required.
- Prior experience in service writing is essential.
- Demonstrated experience in sales, customer relations, and dealership operations is required.
- Exceptional customer service skills are a must.
- Strong problem-solving and listening abilities.
- Capability to resolve conflicts calmly and effectively.
- Proficient computer skills and familiarity with industry-specific software.
- Background in truck parts and service is preferred.
- Basic accounting knowledge is beneficial.
- Understanding of warranty processes and factory communication is advantageous.
- Competitive salary based on experience.
- 401(k) plan with company matching.
- Health insurance with a majority paid by the company.
- Dental and vision insurance.
- Life insurance coverage.
- Flexible scheduling options.
- Referral program incentives.
- Weekly pay schedule.
- Reimbursement for travel expenses.
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