Client Relationship Associate

7 days ago


Chicago, Illinois, United States William Blair Full time
About William Blair

William Blair is a global boutique investment bank and wealth management firm that has been delivering trusted advice for nearly nine decades. We are committed to our people and culture, values, clients, and local communities.

Job Summary

We are seeking a Client Relationship Associate to provide exceptional client service while responding to client inquiries and requests. The successful candidate will update and review client documentation for completeness and compliance with applicable policies and regulations.

Key Responsibilities
  • Respond to client inquiries/service requests in a timely and proactive manner with focus on client onboarding, cash management, account billing, trading (where required) and operational requests.
  • Identify and communicate issues/potential problems that may require escalation.
  • Ensure all required account documentation is acquired and updated.
  • Regularly update Client Relationship Management (CRM) system. Facilitate the maintenance/updating of clients' investment profile information.
  • Develop understanding of clients' needs and preferences, as well as an understanding of current market conditions and regulatory requirements.
  • Develop and maintain internal and external relationships focused on enhancing the client experience.
  • Review client information and assist in the preparation of performance reports.
  • May attend client and prospect meetings as an integral member of the Advisor support team when deemed appropriate.
  • Proactively leverage ideas, insight and relationships to help facilitate new and incremental business.
  • Provide support to Investment Associates and Wealth Advisors. Participate in additional projects as requested by Advisors and/or management.
  • Facilitate general administrative tasks, if requested by Wealth Advisor(s), including but not limited to meeting set-up and travel arrangements.
  • Ensure work activities follow established risk controls and are in compliance with applicable rules, regulations, policies and procedures.
Requirements
  • Bachelor's Degree or equivalent work experience required.
  • 2 - 5 years of experience required, with financial services industry experience preferred.
  • Series 7, 63/65 (or 66) licenses required; SIE Exam, Series 7, and Series 63/65 (or 66) must be acquired within 150 days of employment (new hires - post 10/1/2018, for US only).
  • Client service orientation.
  • Ability to organize and prioritize responsibilities and meet strict deadlines.
  • Attention to detail and quality.
  • Strong written and verbal communication skills.
  • Ability to work independently and cooperatively in a team environment.
  • Ability to collaborate and build trusted relationships.
  • Knowledge of applicable compliance/ security industry rules and regulations.
  • Proficiency in MS Office.


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